Customer Service Data Entry/translation/insurance assistance

DEMA HESHAM QUDAH

Houston, Texas 346-***-**** **********@*****.***

OBJECTIVE

Dedicated and detail-oriented professional seeking a challenging role in data entry, customer service, sales, and translation within a dynamic organization. Leveraging exceptional accuracy, strong communication skills, and a proven track record in sales, I aim to contribute to efficiency, customer satisfaction, and revenue growth while providing high-quality translation services. My diverse skill set allows me to excel in a multifaceted role while bridging language barriers and fostering effective communication.

EDUCATION

Bachelor's Degree in English Language and Literature

Jordanian University, Amman, Jordan

October 2017

RELEVANT EXPERIENCE

Insurance Agent Assistant Insurance Services Company, 2020 - 2023

- Collaborated with the sales team to provide outstanding customer service to clients seeking insurance solutions.

- Assisted in data entry tasks, accurately inputting client information and policy details into the company's database.

- Translated insurance documents, policy terms, and coverage information for non-English-speaking clients, ensuring clarity and comprehension.

- Supported the sales team in preparing quotes, proposals, and presentations to potential clients.

- Managed customer inquiries, resolving issues promptly and maintaining a high level of client satisfaction.

Secretary Isra University, 2017 - 2020

- Managed administrative tasks, including data entry, record-keeping, and document translation.

- Provided exceptional customer service to students, faculty, and visitors, addressing inquiries and assisting with various needs.

- Translated official documents and communication materials to facilitate effective communication within a diverse environment.

- Maintained organized filing systems and ensured the confidentiality of sensitive information.

SKILLS

Fluent Speaker in English and Arabic Languages

Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook)

- Problem Solving

- Customer Service Skills

- Time Management

- Critical Thinking

- Flexibility

- Communication Skills

- Teamwork

- Organization

- Creativity, Attention to Detail, Responsibility and Ability to Work Under Pressure.

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