Pharmacy Technician Customer Service

Patrick Alolbila

Pharmacy technician

City: Accra

Country: Ghana

Phone number: +233*********

Email: ********@*****.***

Skills

Job title

Pharmacy technician

Ghana police hospital

Accra Ghana

Start date: 09/2008 till date

My role as a pharmacy technician (experience)

1 .Maintain daily inventory of pharmaceuticals and proper storage 2. Prepared medications for dispensing by counting, pouring, labelling and verifying doses.

3. Perform data entry of patients profiles, billing information and prescription orders into pharmacy software.

4. Provided customer service to patients by answering questions about medications and health - related topics.

5. Assisted pharmacist in compounding sterile products according to state regulation.

6. Managed filling of prescriptions both electronically and manually. 7 .Retrieved medications from shelves base on physician orders and delivered them to pharmacist for review.

8 .Ordered drugs from wholesalers as needed and maintain records of incoming shipments.

9 . Verified accuracy of medications labels before they were dispensed to customers.

10. Ensured compliance with all federal state local laws and company policies related to pharmacy operations.

12. Received payment from customers and processed credit card transactions when necessary.

13. Resolved customers complaints in a timely manner when maintaining professionalism at all times.

14. Collaborate with other healthcare professionals such as nurses and physicians regarding drug therapies or treatment of patients. 15. Checked expiration date of medications to ensure that only unexpired products were dispensed.

16. Reported any discrepancies or errors in medications ordering or filling processes immediately to the pharmacist.

17. Restocked shelves with new supplies of medications as needed. 18.

Keep accurate records of controlled substances received and dispensed in accordance with FDA regulations.

19. Provided education materials about medications to patients upon request. 20. Organised work areas that everything was easily accessible when needed. 21. Assist in training new employees in pharmacy procedures. 22. Monitored inventory levels of commonly used drugs and place orders when necessary.

23. Team with peers, technicians and pharmacist to prioritise complete orders. 24. Creat new customer profiles and uploaded demographic allergies and new medication in the pharmacy computer system.

25. Assist pharmacist in clearing high volume prescriptions and responded to customer questions.

26. Refilled medications offered sight into over the counter products and Verified insurance benefit.

27. Verified prescriptions of drug labels document and package. 28. Mixed pharmaceutical preparations according to written prescriptions. 29. Established and maintained medications and other patients profiles. 30. Received and stored incoming supplies and informed supervisions of stock needs and shortages.

31. Prepared and processed medical insurance claim forms and records. 32. Maintain proper storage and securely conditions for drugs. 33. Communicated effectively with doctors and insurance agencies to resolve prescriptions cost discrepancies.

34. Ordered labelled and counted stock of medications and entered inventory data into the computer.

35. Greeted customers and answered questions regarding medications over-the-counter pharmacy products.

36. Cleaned and maintained equipment or work areas according to prescribed methods.

Languages

Can communicate with the skills ease as a native speaker