Customer Service Continuous Improvement

Durand C. Holloway

***** ********** **. *******, ******** 23836

**************@*******.*** Cell 804-***-****

CAREER PROFILE

● Award winning manager with over 15 years of management experience and customer relations

● Highly organized, personable, and effective cross-functional team leader

● Detail oriented problem solver with a history of success

● Excel at translating corporate strategies into actionable implementation plans Special Core Competencies Include:

People Skills Project Management

Problem Solving Customer Focus / Relations

PROFESSIONAL EXPERIENCE

ADUSA DISTRIBUTION, DISPUTANTA, VA

SUPERVISOR – LOGISTICS

2020-PRESENT

● Successfully motivate and empower 20+ associates in providing exceptional customer service to over 75 stores. Analyze reports and accountable for continuous improvement of metrics.

● Improve team performance by delivering effective coaching and feedback.

● Facilitate team meetings with custom presentations, associate involvement and Power Points.

● Create a team environment that promotes continuous improvement by encouraging associate reach specific goals of the area.

● Successful at relationship management with senior and cross functional staff, enhancing team visibility and performance recognition.

WALMART DISTRIBUTION, SUTHERLAND, VA

AREA MANAGER – LOGISTICS

2000-2020

● Supervises day to day activities of department of business unit and assigned staff

● Supervise associate performance through performance planning, coaching, appraisal and disciplinary efforts

● Responsible for assisting in hiring, training, and developing of all new and existing associates

● •Work with all applicable departments to ensure efficiently and accurate flow of inventory in and out of distribution center

United States Army, US 1996-2000

Petroleum Supply Specialist

● Responsible for taking the proper samples of fuel and water to detect any contamination.

● Responsible for issuing and receiving bulk fuel to and from tactical vehicles as well as aircrafts.

● Maintained inventory of company supply.

● Issued and received important equipment as well as military documents. Sears & Roebuck Company, Richmond, VA 1995-1996

Shipping and Receiving Associate

● Responsible for maintain inventory and daily reports within the warehouse.

● Successfully shipped and received inventory and extensive record keeping. EDUCATION AND PROFESSIONAL DEVELOPMENT

University of Phoenix - Associates Degree in Business Management, 2010 Graduate

Huguenot High School - Diploma, 1993

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