Customer Service Representative
Resume:
Anishia Flowers
Oklahoma City, OK 73127
*******.*********@*****.***
Personable and dedicated Customer Service Representative with extensive experience in the Hospitality industry. Im a solid team player with a upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building and growing.
Skills:
PPE use
Organizational skills
Customer Service skills
Computer skills Multiple monitors Typing 96 wpm
Multitasking
Data management
Money management
Experience:
January 2023- Current
ACT
Norman, Ok
Account Services Representative
Receive inbound calls from clients for assistance with billing inquiries, payments, credits, fraud alerts, and account access through online services while maintaining confidentiality. Transfer calls to appropriate departments for product leads. November 2021- September 2022
Service Masters Restoration - Oklahoma City, OK
Fire Mitigation Tech
Emergency response, mitigation, and cleanup of properties that have been damaged by fire and water. Demolition and tearing down Sheetrock, pulling carpet, hauling trash and debris. Track water mitigation data for estimation. Document all daily monitors of mitigation equipment. Contents cleaning using specified chemicals. Packing and contents track for customer items coming into storage warehouse.
April 2021 - September 2021
People Ready Staffing - Oklahoma City, OK
Laundry Attendant Temporary
Loaded and unloaded washers and dryers, observing correct operating instructions. Moved loads between machines, operated ironing equipment and folded laundered items. Used different types of machines and computer operated models to complete laundry loads. Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
Delivered clean laundry to Staff rooms of facilities closest to restock. September 2018 - January 2021
Aimbridge Hospitality formerly Courtard By Marriott - Oklahoma City, OK Housekeeping Supervisor
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
February 2016- October 2018
Check N Go
Oklahoma City, Ok
Customer Service Representative
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating expectations
Perform customer verifications to validate information presented. Process all transactions accurately and per company policy, ie: Loans, check cashing, and card loading.
Handled and counted checks, cash, and coins managing a cash drawer, counted cash deposits, moving cash from secure safe to cash drawer and responsible for bank deposits daily. Education:
November 2014 - January 2016
CC's Cosmetology College
Basic Cosmetology Certification
March 2009
Liberty High School Liberty, Mo
GED
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