Customer Service Security Officer
Resume:
Robert Pitts
Property Manager
Sacramento, CA ***22
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Hotel Manager
The Greens Hotel - Sacramento, CA
May 2018 to Present
1. Greet and register guests.
2. Inspect the grounds, public areas and guest rooms common areas and trash for appearance and cleanliness.
3. Ensure company standards for housekeeping, decor and guest services are met. 4. Answer guest questions about hotel services and policies. 5. Keep track of the hotel’s financials/inventory. 6. Coordinate front-office and back-office activities and resolve any problems. Merchandiser/ Transportation
Quest Service Group
October 2016 to April 2018
Responsibilities:
1. Building all displays and fixtures for new products/seasons 2. Working closely with visual-display staff and department heads to decide how goods should be displayed to maximize sales.
3. Reconstruction of shelving units.
4. Traveling to multiple locations within California. 5. Pallet wrapping and labeling
On-site Property Manager
Clippinger Investment Properties, Inc
September 2013 to December 2015
Responsibilities:
1. Leasing all vacant
2. Maintaining an occupancy of 90% and above
3. Answering all phone inquiries
4. Planning events and open houses
5. Prepare P&L reports
6. Prepare and submit weekly reports
7. Collect rent and make desktop deposits
8. Marketing
9. Securing the grounds at all times of the day.
10. Removing trespassers off the property
Residential Manager
Arden Villa Senior Citizen Living Community
June 2012 to April 2013
1. Prepare all environmental department staff schedules. 2. Ensure all staff are aware and following OSHA regulations. 3. Assist in daily cleaning and tasks to ensure all areas are up to the cleaning codes and expectations. 4. Take inventory and order all necessary cleaning products. 5. Train all new environmental staff members.
6. Manage and coordinate maintenance request.
7. Prepare lease agreements and show available units to possible tenants. 8. Collect monthly rent from all tenants and provide them with receipts. 9. Ensuring all apartment regulations are enforced and followed by tenants. 10. Preparing and providing tenants with all notices necessary. 11. Performing all minor repairs or maintenance issues. 12. Ensure apartment community is kept clean.
Program Supervisor
Path of Success, Inc - Fairfield, CA
June 2011 to June 2012
Responsibilities:
1. Enter and maintain all consumer information and data using Microsoft Access. 2. Create all necessary documents/forms/reports in Microsoft Word. 3. Prepare presentation in PowerPoint.
4. Responsible for payroll and disbursing paychecks to staff. 5. Answering all phone inquiries.
6. Scheduling doctor appointments for all consumers and keeping staff up to date with all appointments. In addition, recurrent contact with medical professionals and insurance companies. 7. Responsible for all office supplies and equipment inventory and purchasing. 8. Responsible for monitoring and tracing all office petty cash and transactions. 9. Greet all office visitors.
10. Ensure staff is completing the necessary paperwork and forms for each consumer. 11. Assist the President, Director, COO, and CEO with all the executive duties in the office. 12. Create and maintain all Consumers' ISP reports. 13. Plan events for Consumers.
14. Distributing and sorting mail.
15. Health insurance verification for all consumers. 16. Maintaining all employee personnel files.
17. Screening and interviewing potential new employees. 18. Ensuring all staff members are complying with company policies. 19. Ensuring all staff is complying by Title 17 and Letterman Act guidelines with Consumers. 20. Monitoring and checking all Consumers' residence are safe and equipped with the necessities. 21. Supervising and training all Direct Support Staff in Consumers' homes. Security Officer
Homestead Security - Elk Grove, CA
March 2008 to July 2011
Vehicle Patrol
Responsibilities:
1. Monitor and control access into buildings.
2. Customer service.
3. Secure different sites as assigned.
4. Complete end of day reports.
5. Train new hires.
6. Vehicle patrol outdoor sites as assigned.
Security Officer
Comprehensive Security - Sacramento, CA
March 2006 to July 2010
Responsibilities:
1. Monitor and control access into buildings.
2. Customer service.
3. Secure different sites as assigned.
4. Complete end of day reports.
5. Train new hires.
Education
Associatess in Applied Science Degree in Business Administration/Mgmt-Office Systems Management
SACRAMENTO CITY COLLEGE - Sacramento, CA
March 2011
High school diploma or GED
Skills
• POWERPOINT (1 year)
• MICROSOFT WORD (3 years)
• WORD (3 years)
• SECURITY (5 years)
• LEASING (2 years)
• Planogram (2 years)
• Pruning
• Gardening
• Planting
• Sanitation
• Retail management
• Custodial experience
• Merchandising
• Fair Housing Regulations
• Microsoft Access
• Property Management
• Forklift
• Communication skills
• Customer service
• Mobile devices
• English
Additional Information
SKILLS: • Outlook • Microsoft Word
• PowerPoint • Access
• Excel • Excellent Oral & Writing Communication
• Internet • Type 75 wpm
• OSHA Awareness •Lotus Notes
• WinForms • POINTS
• Αdobe & Photoshop • Internet Research
• ΗΙPPA Awareness • Εvent Planning
•Οffice Equipment and Supply Purchasing • Security Guard Permit
•Fair housing certified • Leasing Certificate
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