Front End Administrative Assistant

Taylor Thomas

**** ********** **** *********, ** 21239 443-***-**** adzhou@r.postjobfree.com

EDUCATION

Bowie State University, Bowie, MD May 2025

Bachelor of Science, Nursing

PROFESSIONAL EXPERIENCE

T. Rowe Price Financial, Ownings Mills, MD June 2021-Current RAM Technical Support Processor

• Manage account set up and maintenance for new and existing clients

• Process client requests related to account maintenance such as processing checks for various account types and submitting adjustment cases

• Maintain and support relationships with clients to ensure customer satisfaction

• Collaborate with specialists on life event cases to support clients’ financial health through major life changes Comcast Cable, Nottingham, MD Feb. 2018-June 2021

Technical Support Agent

● Answered incoming calls, chat messages, and email communications to handle Billing, Cable-TV and Internet concerns

● Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures

● Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing of support agreements

● Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software

● Completed routine transactions for customers such as opening accounts and processing payments

● Resolved customer grievances, collaborating with team members to achieve creative solutions Toys “R” Us, Baltimore, MD July 2015-Feb. 2018

Front End Supervisor

● Managed 10 front-end employees (greeters, cashiers, and floor support associates), including handling employee callouts and work schedules

● Trained and managed orientations for new hires across various departments

● Maintained the upkeep of the store including restocking inventory, cleaning, front-end, and window display

● Provided excellent customer service by responding to customer questions and concerns on issues ranging from inventory to web support

● Oversaw the set-up of toy and game demo stations to maximize store revenue

● Assisted with refunds, returns, and order issues Maryland Healthcare Clinic, Baltimore, MD Mar. 2013-July 2015 Administrative Assistant

● Supported medical staff by answering phones, updating patient data, managing mail and preparing orders to restock inventory

● Managed external communication with patients and vendors

● Scheduled patient appointments and assisted with their needs

● Created and managed list of community services and resources available to patients

● Organized and updated file systems to ensure they were easily retrievable SKILLS

● Technical Documentation

● Clerical Support

● Customer Relations

● Multi-line Telephone System Operation

● Teamwork and Collaboration

● Microsoft Office

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