Skills

Professional, attentive, experienced customer service skills with diverse work history, active listener, being patient. Paying attention to detail, Data Entry, Confidentiality, seeking any work role where I can leverage my expertise in problem-solving and customer service to ensure optimal satisfaction and willingness to be open-minded with additional add-on job duties.

QUALIFICATIONS

Accounting, Payroll, and Banking Systems Healthcare Law

Electronic Medical Records EMR / EHR Practice Management Software Greenway Prime SUITE

Healthcare Computer Information Systems Medical Practice Management Systems

HIPAA Compliance Human Resource Management Organizational Improvements

Insurance Billing Procedures Healthcare Claim Cycle Insurance Verification

Interpersonal Professional Communications Business Office Operations Medical Office Procedures

Maintaining Prescription Line Appointment Scheduling Charting Filing Processing Co-Payments

Practice Structure Leadership & Management Medical Terminology

PROFESSIONAL EXPERIENCE

CVS/ Aetna, HEDIS Outreach Reviewer/Coordinator:

Abstracting and reviewing given information making sure to check all data for accuracy.

Maintain privacy and confidentiality.

Scan paper documents to keep system records.

Promoting timely completion of projects and work quality by coordinating facility access schedules

Reviewing provided company data information and making corrections as necessary per instructions given.

Medical Assistant/ Phlebotomist/ Prior Authorization Specialist

Greet patients and escort them to examination rooms.

Schedules patients for initial appointments and follow-up procedures

Verbally explained procedures and courses of treatment to patients to ensure complete comprehension and comfort.

Files electronic and paper medical records and billing documents per HIPAA

Maintained a working knowledge of general procedures such as taking vitals and administering injections.

Operates medical computer software to update patient charts containing medical history and contact information.

Maintained medical inventory and ensured the proper sterilization and storage of surgical tools and supplies, which resulted in a shorter reduction in cleaning time.

Filed paperwork and patient file information to help with approval status on medications, medical equipment, and medical procedures.

Other work-related Companies:

Unity Point Health Trinity/ Gastrointestinal Clinic of the Quad Cities - Moline, IL

Community Health Care - Davenport, IA

John Deere Medical Group – Bettendorf, IA

CVS Pharmacy Technician

Answered telephones, responding to questions or requests.

Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.

Established or maintained patient profiles, including lists of medications taken by individual patients.

Maintained proper storage and security conditions for drugs.

Mixed pharmaceutical preparations, according to written prescriptions.

Ordered, labeled, and counted stock of medications, chemicals, or supplies and entered inventory data into the computer.

Pre-packed bulk medicines filled bottles with prescribed medications and typed and affixed labels.

Used the pharmacy labeling equipment to price the prescriptions and file prescriptions that have been filled.

Received and stored incoming supplies, verified quantities against invoices, checked for outdated medications in current inventory, and informed supervisors of stock needs and shortages.

Received written prescriptions or refilled requests and verified that information is complete and accurate.

Metropolitan Medical Laboratory – Lead Phlebotomist- Davenport, IA

Supervised the computer training of new employees, kept a record of all certifications and follow-ups needed per employee before the expiration date, performed walk-through safety training and provided schedules every month, and ordered all phlebotomy inventory supplies for the month.

Assist in the Emergency Room or Surgery Area with Urgent lab draws, and difficult lab draws.

EDUCATION

Ultimate Medical Academy- Tampa, Florida

Associate of Science Degree – Healthcare Management

Healthcare management, - showcasing leadership skills - business office operations - computer applications - healthcare delivery- and accounting systems.

Work experience includes personnel management, customer service, employee benefits, and adherence to healthcare laws, regulations, and ethics. Research, professional writing, critical thinking, and communications skills are emphasized throughout the program.

Hamilton Technical College- Davenport, Iowa

Medical Assisting Technology

Pharmacology, Anatomy, Med Law and Ethics, Med Terminology, Med Business, and Computer Practices, Anatomy and Physiology II, Human Diseases

Clinical procedures, Computer Applications in Health care, Professional development

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