Customer Service Associate Professor
Resume:
Nhan Pham
682-***-**** ● Austin, TX ● *******@*****.***
Ambitious Biochemistry major graduated from University of Illinois, Chicago seeking to enter and excel in the field of information technology. Will draw on my communication and critical thinking skills, ability to follow instructions, customer service experience, and scientific knowledge to successfully meet the requirements of the role.
EDUCATION
Augment MBA Graduated May 2023
University of Illinois at Chicago Bachelor of Science in Biochemistry Graduated May 2022
●GPA: 3.5/4.0
●Dean’s List Spring 2020
City College of Chicago – Wilbur Wright College
●GPA: 4.0/4.0
●Received Star Scholarship
EXPERIENCE
Registered Dental Assistant
Swish Dental June. 2022 - Present
Austin, TX
Provide passionate care to patients and assist 10+ different doctors in all clinical procedures throughout the day.
Key Responsibilities:
●Prepared comprehensive x-rays, intraoral photos, and digital scans, allowing supervisory dental staff to monitor patients' oral health and spot areas needing treatment.
●Performed general chair-side duties for general dentistry, cosmetic and restorative procedures.
●Educated patients by giving oral hygiene, plaque control and postoperative instructions.
●Sanitized instruments and surfaces for clean dental office setting and patient safety.
●Booked patient appointments and managed treatment details using Open Dental and industry-standard registration software.
●Auditing clinical and lab notes, restocking lists for back office.
●Maintained HIPAA and OHSA compliance with office technology.
Biochemical Analyst Intern
Dr. Ginevra Clark’s Environmental Analytical Group Aug. 2020 - May. 2022
University of Illinois at Chicago Chicago, IL
Collect and analyze Chicago River local water sources and develop ways to save the environment and protect human health. Building plans to fix and prevent common environmental issues and educating organizations and the public on potential environmental health hazards.
Key Responsibilities:
●Analyze experimental data from PCR, chromatography, spectroscopy, and interpret results to write reports and summaries of findings.
●Conduct standardized biological, microbiological, or biochemical tests and laboratory analyses to evaluate the quantity or quality of physical or chemical substances in food, water, or other products.
●Use computers, computer-interfaced equipment, robotics, or high-technology industrial applications to perform work duties.
Restaurant General Manager Jul 2016 - Oct 2021
Nha Hang Viet Nam Chicago, IL
Overseeing the daily operations of a restaurant. Hiring and training restaurant staff following restaurant policies, speaking with diners to address concerns or solve problems and creating a harmonic work environment for restaurant staff.
Key Responsibilities:
Facilitate day-to-day operations including update and maintenance of restaurant’s spending, transactions, and records, as well as technical support to 10+ staff to optimize workflow and minimize injuries.
Prepared restaurant business plan, reviewing demands, analyzing competitors, and developing projections for sales and finances.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Key Accomplishments:
●Top 1 Vietnamese Restaurant voted by local community.
●1 of 5 Chicago Food Tour listing.
ENT Physician Shadowing Jan 2009 - May 2015
Clinic – Dr. Du’s Bien Hoa, Vietnam
Following and observing Dr. Du and other healthcare professionals while they conduct their daily work activities in a clinical and hospital setting.
Key Responsibilities:
●Observe interactions between doctor and patients to gain insight into operations of the clinic.
●Conduct patient intake: patients health history, current symptoms.
●Monitor physician and pharmacist in clinical trials of medications and treatments.
●Advised patients in preventive health care measures to promote early detection, diagnosis, and management of medical conditions.
SKILLS
BLS/CPR X-RAY OPENDENTAL ITERO ORTHO INVISALIGN MODENTO XDR SPECTROSCOPY MICROSOFT OFFICE ORIGIN PRO VEUSZ LEADERSHIP PROBLEM SOLVING SELF-MANAGEMENT CUSTOMER SERVICE QUALITY CONTROL
REFERENCE
Dr. Audrey Lawson, Associated Dentist, Swish Dental – Domain
+1-512-***-**** – *****************@*****.*** – Clinical Direct Supervisor
Dr. Lisa Stolley, Professor, Northwestern University, University of Illinois, Chicago
+1-847-***-**** - *-*******@************.*** - Professor
Dr. Van Du Ho, Clinic Owner, Doctor Du’s Clinic
+84-98-299-**** – ***********@*****.*** - Supervisor
Dr. Ginerva Clark, Professor, University of Illinois at Chicago
+1-312-***-**** – *******@***.*** – Clinical Associate Professor
Long Nguyen, Restaurant Owner, Nha Hang Viet Nam
+1-773-***-**** – ***************@*****.*** - Supervisor
Dr. Preston Snee – Professor, Univeristy of Illinois at Chicago
+1-312-***-**** – *****@***.*** – Research Associate Professor
Dr. Audrey Hammerich – Professor, University of Illinois at Chicago
+1-312-***-**** – ********@***.*** – Clinical Associate Professor
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