Customer Service Data Entry

Leslie Michelle Dendy

719-***-**** ******.*****@*****.***

www.linkedin.com/in/leslie-dendy

Reliable Medical Records Specialist and Medical Resource Administrative Assist possessing a keen ability to maintain confidentiality and provide excellent customer service. Medical Administration and Care industry career spans over 15 years.

Software and Skills

Medical Claims Billing and Collections

Optical Document Scanning

Claim Rebilling

EHR Maintenance

AR/AP

Insurance Verification

Data Entry 60 WPM

Microsoft Office Suite

Multi-Line Phone System

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Experience

Nanny- Amanda Massulo

June 2021- June 2022

Household Manager

Prepared meal for children

Ran errands for family

Peak Vista Community Health

Colorado Springs, CO

Resource Navigator, November 2016- 2018

Assist patients obtain medically appropriate services utilizing community resources.

Prepare and complete an accurate abstract of information to obtain pre-certifications and authorizations.

Collaborate with interdisciplinary team, care managers, and community providers to ensure smooth transition to the most suitable level of care.

Assists facility personnel in research and resolution of discrepancies as applicable.

oIdentified previous discrepancies with patient’s insurance and was able to resolve billing issues totaling $5,000.

Performs responsibilities to help ensure department benchmarks and goals are met or exceeded.

oExceed daily pre-authorization benchmark of 10 by consistently averaging 17 authorizations a day for 5 physicians.

Adhered to established medical record procedures and regulations including; administration, filing, researching, handling, and securing properly filed and completed patient records.

Provide courteous, tactful, and informational customer service to all parties requesting medical and administrative information, while maintaining HIPPA compliance.

Dr. Charles Johnson D.O

Colorado Springs, CO

Medical Records Technician, August 2015-November 2016

Assembled documented procedures, daily patient logs, medical histories, insurance carrier information, visitation data and general patient medical historical data.

Converted, scanned, and indexed patient records in an electronic database.

Entered, transcribed, recorded, and/or maintained information in written or electronic/magnetic form.

Maintained adherence to release-of-information protocols and confidentiality guidelines.

Printed records for chart audits.

Completed medical records releases including conventional faxes as well as electronic faxes.

Compared paper images to the corresponding scanned image, identifying images for rescan for accuracy.

Provided administrative support to the entire clinical team.

Adeptly managed a multi-line phone system and pleasantly greeted all patients

Smith Plumbing and Heating

December 2019- May 2020

Scheduled appointments

Dispatched high volume calls

Multi-line phone systems to route calls to particular department

Permits coordination

Nanny- Heidi Klipfel

June 2018- June 2019

Prepared meals for children

Assisted children with milestones i.e. (sitting up, balancing time, tummy time, crawling, walking)

Helped parents with household chores and organization

Bonaventure Senior Living

Colorado Springs, CO

Resident Assistant, February 2014-September 2014

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.

Ensured patient and environmental safety and supported family members during transition of care.

CPR and first-aid certified

HIPAA and patient privacy.

Maternity Leave

September 2014-August 2015

Wynwood Assisted Living

Colorado Springs, CO

Resident Assistant, June 2012-February 2014

CPR and first-aid certified

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

Education

High School Diploma (2002) – Cajon High School, San Bernardino, CA.

Software and Skills

Strong understanding of HIPAA and privacy laws

Competent understanding of medical file documentation

Superior file auditing skills

Superb oral communication ability and customer service

Attention to detail and analytical problem solving ability

Self-starter and quick learner

Ability to read, comprehend and follow procedures

Computer skills including Microsoft Office Suite

Careful planning and organizing capabilities

Team player

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