Customer Service Representative

Thaina J.P. LAROC

Altamonte Springs, FL ***** • 646-***-****• ******.****@*****.***

PROFESSIONAL SUMMARY

Tri-lingual (Haitian Creole and French) and compassionate professional with over 5 years of experience working with individuals from different backgrounds. Efficient communication skills and relationship building abilities. Well-developed written and oral communication skills, team oriented, and excellent time management skills. SUMMARY OF QUALIFICATIONS

● Ability to establish and maintain rapport and build trust with clients.

● Excellent work ethic

● Customer service

● Foreign languages

● Proficient in Microsoft Office Suite

WORK EXPERIENCE

Personal Assistant Administrator 02/2019-03/2023

Breadbasket Catering Port-au-Prince, Haiti

● Communicated effectively with clients to establish lasting business relationships and ensure customer satisfaction.

● Administered financial processes including accounts payable/accounts receivable, managing accounting office and updating customer service files. Teacher 08/2018-06/2022

Morning Star Christian Academy Port-au-Prince, Haiti

● Modified the general education curriculum for special-needs students based on various instructional techniques and technologies.

● Monitored students’ behaviors in the classroom to correct inappropriate behavior, encourage appropriate behavior and report issues to supervisory staff.

● Contributed to a positive academic and social environment by demonstrating professionalism and enthusiasm for the academic community.

● Developed activities and integrated technology to diversify instruction. Teacher’s Assistant 01/2015 -06/2018

Morning Star Christian Academy Port-au-Prince, Haiti

● Supported lead teacher with activity planning and developing schedules and routines to ensure children have enough physical activity along with rest and playtime.

● Cooperated with teacher in maintaining reports of each students’ challenges, successes, and competencies on a regular basis.

Customer Service Representative 07/2014-01/2015

Digicel Haiti Port-au-Prince, Haiti

• Liaised with customers and recommended specific products aligning individual needs, requirements, and specifications.

• Complete customer service requests timely and accurately.

• Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues.

EDUCATION

Université Quisqueya Port-au-Prince, Haiti

Bachelor of Arts: Education 04/2019

Contact this candidate