Customer Service Loan Processor

Eva Morales

**** ******* ******, *** * PH: 305-***-****

Coral Gables, FL 33134 Email: ************@*****.*** Objective:

To provide optimum customer service and being an integral part of a corporate environment by utilizing my knowledge skills, and experience within a professional team environment. March 2022 - August 2022 - City National Bank - Commercial Loan Processor Responsibilities included the processing of the following types of loans:

• Processing all types of commercial loans to include Personal Lines of Credit, Business Lines of Credit, Purchases and Refinances of Commercial Apartment Buildings, Commercial Buildings and Private Organizations

• Funding all types of loans up to $80,000,000.00

• Interacted with the wiring department on all transactions

• Complete all necessary documents for closings

• Provided service to Commercial Bankers, Underwriters, and Assistants

• Provided customer service to all 3rd party vendors

• Provided assistance to all departments within the company September 2020 - January 2022 – Caliber Home Loans – Branch Assistant Coord – So. Miami

• Assisted branch in daily functions

• Assisted Loan Originators with structuring/restructuring loans and collecting conditions prior to submission to underwriting

• Uploaded documentation provided for processor review

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July 2020 – September 2020 – Loan Depot

Responsibilities included the processing of the following types of loans:

• Conventional: Purchase, Refinance, Condominiums, New Construction and Manufactured Home Loans

• FHA: Purchase, Refinance, Streamline, Condominiums. New Construction, and Manufactured Home Loans

• VA: Purchase, Refinance, IRRRL, New Construction and Manufactured Home Loans

Collecting all documentation from the borrower (s) and fulfilling underwriting requirements, requesting title documentation, insurances and obtaining condominium approval when required. Responsible for all compliance requests/conditions For all 50 states

May 2020 – July 2020 PRMG, Inc. Miami, FL

Responsibilities included the processing of the following types of loans:

• Conventional: Purchase, Refinance, Condominiums, New Construction and Manufactured Home Loans

• FHA: Purchase, Refinance, Streamline, Condominiums. New Construction, and Manufactured Home Loans

• VA: Purchase, Refinance, IRRRL, New Construction and Manufactured Home Loans

Collecting all documentation from the borrower (s) and fulfilling underwriting requirements, requesting title documentation, insurances and obtaining condominium approval when required. Responsible for all compliance requests/conditions November 2014 – April 2020 Caliber Home Loans, Inc Coral Gables, FL Responsibilities included the processing of the following types of loans:

• Conventional: Purchase, Refinance, Condominiums, New Construction and Manufactured Home Loans

• FHA: Purchase, Refinance, Streamline, New Construction, and Manufactured Home Loans

• VA: Purchase, Refinance, IRRRL, New Construction and Manufactured Home Loans

Collecting all documentation from the borrower (s) and fulfilling underwriting requirements, requesting title documentation, insurances and obtaining condominium approval when required. Responsible for all compliance requests/conditions March 2011 – November 2014 BMS Corp Miami, FL

Responsibilities included the processing of the following types of loans;

• Conventional: Purchase, Refinance, Condominiums, New Construction

• FHA: Purchase, Refinance, and New Construction

• VA: Purchase, Refinance, New Construction

Collecting all documentation from the borrower (s) and fulfilling underwriting requirements, requesting title documentation, insurances and obtaining condominium approval when required. Responsible for all compliance requests/conditions December 2003 – September 2010 Prodigal Mortgage Group, Inc Miami, FL President/Principal Broker

Responsibilities included but not limited to:

• Owned and operated 10 branch offices throughout Florida, which comprised of 50 employees

• Responsible for daily interaction between vendors and third party affiliates

• Responsible for all facets of quality control procedures

• Responsible for all aspects of budgets and financial requirements involved in the daily operations of the business

April 2003 – September 2010 Processing Center of FLA, Inc President/ Senior Loan Processor

Responsibilities included but not limited to:

• Prequalifying borrowers through Conventional, Non-Conforming, and/or Sub Prime Lenders

• Upon qualification, completed all underwriting conditions, appraisal and title requests

Education:

• 1985 -1987 received A.A. in Political Science from Miami Dade College

• Completed Real Estate Sales Agent course July 2001

• Completed Loan Processing course May 2002

• Completed Mortgage Broker Course June 2002 and received license November 2003

Military Veteran – United States Air Force May 1992 thru December 1999 Fluent in English and Spanish

FDIC Bonded and High Level Security Clearance

References available upon request

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