Customer Service Representative
Resume:
Scott Hotard
***************@*****.***
Harvey, Louisiana 70058
Objective: Highly motivated and friendly customer service representative with 8 years of experience in resolving customer inquiries and finding solutions. Excellent communication and problem-solving skills. Seeking a customer service remote/ virtual position with your company to provide exceptional service to customers and contribute to overall customer satisfaction.
Education:
Associate of Science Degree Delgado Community College New Orleans, Louisiana General Studies
Diploma Phillips Junior College New Orleans, Louisiana 1987
High School Diploma Hahnville High Hahnville, Louisiana 1985
Skills:
Always seeking change and improvement
Confidence to take charge when needed
Work intensity with a magnitude of work effort and persistence
Achiever to attain success and significance
Focus on details, accuracy, and perfection
Experience:
Customer Service Representative with Amazon New Orleans, Louisiana 2022 to 2023
Responded to customer inquiries and resolved complaints in a timely and Professional manner
Collaborated with other departments to address and resolve customer issues.
Maintained accurate records of customer interactions and transactions.
Customer Service/ Quality Assurance agent with Jo Ellen Smith Living Center, New Orleans, Louisiana 2018 to 2022
Handled a high volume of calls while maintaining a response time within the service level agreement
Assisted customers with technical issues, troubleshooting product problems and provide step by
step instructions
Recognized for consistently meeting or exceeding performance metrics including call quality
Customer Service Assocaite at Home Depot, New Orleans, Louisiana 2016 to 2018
Expertise in using remote communication tools such as email, chat, and phone systems to provide
customer satisfaction
Strong ability to empathize with customers, understand needs and provide appropriate solutions
Tech with proficiency in various customer relationship management (CRM) software
References: Available upon request
Please see Hardwire Specifications attached
Please see Cover Letter attached.
Contact this candidate