Security Officer Customer Service

JUAN M. LOPEZ

**** * **** ******, ******* FL. ***12 adzhih@r.postjobfree.com 786-***-****

OBJECTIVE

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology. Executive and business audiences. Security officer with 20 years’ experience. Areas of expertise include Executive protection, Condos and high rise security, Diamond and money escort, Armored Vehicle Driver. Experienced Food Service Management for more than 5 years.

SKILLS & ABILITIES

MS Office (Word, Excel, PowerPoint) Knowledge of Window HP

EXPERIENCE

SERGEANT SECURITY OFFICER- MIAMI INTERNATIONAL MALL

ALLIED UNIVERSAL SECURITY SERVICES

10/2018-04/2021

Maintain visible security presence to deter shoplifting and other criminal activity

Provide directions and other assistance to Customer as required

Prepare and submit incident reports for alarms bomb threats and medical emergencies

Conduct regular patrols to ensure safe shopping environment

Monitor and warn potential violators of mall policies

Report on any fire alarm and security door management or malfunction

Ensure no unauthorized entry into a restricted area

Handle emergency situations smoothly and efficiently

Answer shopper queries and provide directions and assistance as needed

Manage and supervise a staff of 13 employees

SECURITY OFFICER- CAMILLUS HOUSE

VISTA SECURITY SERVICES INTERNATIONAL

4/2016-10/2018

Crowd Control

Perimeter Checks

Surveillance

Assist with RA’s

Intake and Discharge Procedures

Scanning and Secure contraband prior to entering the facility

Assist Case Managers with scheduling appointments for their clients

Knowledge of Policies and Procedures Standards

Familiarized with 80% of the clients living in the facility

Daily Reports and Record keeping

SECURITY OFFICER -LOWES

VISTA SECURITY SERVICES INTERNATIONAL

12/2010- 3/2016

Loss Prevention

Monitor CCTV and Surveillance Camera

Patrol the Parking Area

Customer Service

SECURITY OFFICER/ EXECUTIVE PROTECTION

AMERICA SECURITY CONSULTANTS

01/2008-12/2010

Executive Protection

Investigation Services

Surveillance

Special Event Security

ROAD RANGERS

ANCHOR TOWING

04/2007-11/2010

Provided direct service to motorists by quickly clearing travel lanes of minor incidents and assisting motorist.

Services included limit amount of fuel, tire changes other minor emergency repairs.

Assigned to work along major interstate corridors and within construction areas.

ASSISTANT MANAGER

WENDYS

04/2004-11/2007

Support the General Manager in operating a million dollar plus business

Focused on delivering a positive, enjoyable customer service experience

Provided financial results that ensure long term business growth

Assisted with managing the operations and staff of a Wendy restaurant

Executed all company policies, procedures, program and systems

Participate in the achievement of store objectives and ensure compliance with all federal, state and local regulations and ethical business practices.

LINE COOK/ STOCK REDLOBSTER

02/2002-04/2004 (PART-TIME)

Coordinate with Executive chef in conducting daily inventory and organizing restaurant including create prep list and cleaning procedures

Conduct quality control, fabricated sea foods, monitored fresh produce inventory

Prepare food in a high volume atmosphere

CARFEL ASSISTANT WAREHOUSE MANAGER

02/2002-11/2004

Shipping and receiving

Daily data entry

Quality and inventory control

Supervised a staff of 5 employees

EDUCATION

MIAMI CENTRAL HIGH SCHOOL, MIAMI FLORIDA

DIPLOMA

COMMUNICATION

Allied safety procedures and policies as outlined in Department Safety Manual Documentation Wrote and edited documents to keep staff informed on policies and procedures. Supervised team of five or more staff members

REFERENCES

UPON REQUEST

Contact this candidate