Customer Service Data Entry

Cennru Berns

**** * ******** **, *** Moines, Iowa, 50320, US . 515-***-**** . *************@*****.*** Professional Summary

Focused on customer seryice

Outgoing and well-organized, with exceptional coordination and interpersonal skills. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks. Customer service is a priority.

Over 10 years of experience as a personable and meticulous Ieader who excels at prioritizing, completing multiple tasks at once, and following through to meet project objectives.

Skills

. Faxing documents . Clerical support

o Extremely organized . Excel spreadsheets

. Data entry . Restocking supplies

. Document scanning . Accounting skills

. Staff management . Patient scheduling

. Documenting patient information . Strong interpersonal skills o Detail-oriented . Customer service

. Document conversion o Administrative support

. Phone call answering . Office administration

e Microsoft Outlook

Education

Work History

Administrative Assistant - February, 2013 to Present Accounting and Tax Time Services LLC - West Des Moines,IA

. Created and updated physical records and digital files to keep current, accurate, and compliant documentation.

. Interact with customers.

o Visitors were escorted to specific offices or meeting rooms by me.

. Inbound phone calls, mail, and faxes were managed and directed appropriately by me.

. Answered phone calls from clients, vendors, and a variety of other callers looking for information.

. Used Atom to enter information from customer calls and onsite service visits into the company's system. o Data entry in spreadsheets, tax software, and accounting software

. Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy. Secretary - August, 2010 to January, 2013

MercyOne Des Moines Medical Center - Des Moines,IA

. Provided clerical support to over 20 company employees by copying, faxing, and fiiing documents.

. Provided excellent administrative support to office staff, promoting office operations excellence.

. Was in charge of ensuring that the proper documentation was in place for specific tasks.

. Monitored the premises, screened visitors, updated Iogs to maintain security r All office supplies, including ink cartridges, toner, and paper, were ordered.

. Administrated the appropriate documentation for certain tasks

. Improved projects by creating efficient schedules, coordinating related documents, and organizing resources to meet specific needs. Call Center Representative - August, 2008 to October, 2009 Wells Fargo Home Mortgage - West Des Moines, IA

o Entered customer interaction details into to track requests, document problems, and record solutions offered.

. Effectively managed a high volume of inbound and outbound customer calls

. Communicated with customers to assess and address individual needs, as well as provide timely and high-quality support through systems.

. Customers were educated on billing, payment processing, and customer service policies and procedures.

. Taught customers how to use company systems, fill out forms, and hoe Escrow works

. Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.

. Increased customer loyalty by providing outstanding service in response to questions, complaints, understanding escrow and details of their mortgage.

Additional Inf ormation

I love interacting with people, and enjoy giving the best customer service possible. I believe in treating customers as I would Iike to be treated. Giving exact directions, explaining how systems work to ensure customer satisfaction. Going over and above sometimes to ensure we maintain customer satisfaction. Communication to others is the key for my team and customers. I am very loyal, on time and excited to start a new adventure !

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