JOHN UDOSEN

**** ***** ****** **. ******** MD *1001, Tel:443-***-**** adzhg7@r.postjobfree.com

Objective and Value Proposition:

Performance oriented self-starter, seeking a dynamic role to expand my knowledge and provide opportunities for personal and professional growth. As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD

Excellent technology skills—proficient with MS Office (Word, Excel, PowerPoint

Professional Experience:

Senior Computer User Support Specialist: (02/2022 to 06/2023)

8270 14St, building E5233 APG, Md, 21001

Job Description: Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.

Duties and Responsibilities:

Deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems Installing/configuring operating system images and specialty software on customer devices.

Documenting activities using Trouble Ticket automated software, researching and resolving ticket issues in a timely manner.

Performing backup and restoring of software and data on client compute devices

Troubleshooting and resolving client network and wireless issues

Utilize remote tools to connect to remote desktops.

Worked with IA vulnerability scanning software tools (ACAS) Security Risk Analysis

Experience in managing complex system records in the Enterprise Mission Assurance

support service (EMASS).

Reviewed System Security Plans (SSP) and make recommendations for correction.

Testing and repairing computer system hardware and software malfunctions

Deploying interoperable and integrated standard office automation desktop software

Installing, configuring, troubleshooting, relocating, and repairing desktops, peripheral devices, and printers.

Gives specialized direction to coordinating and observing data frameworks activities.

Plans, fabricates, and carries out network frameworks.

Coordinates arrangement of records and reports concerning network activities and support.

Investigates network execution issues.

Investigates network traffic and gives scope quantification arrangements.

Screens and answers complex specialized control office equipment and programming issues.

Interacts with seller support administration gatherings to guarantee appropriate heightening during blackouts or times of corrupted framework execution.

Gives the standard testing and investigation of all components of the organization offices (counting power, programming, interchanges hardware, lines, modems, and terminals).

Screens and answers equipment, programming, and organization issues.

Gives help and oversight to all data frameworks tasks exercises, including PC and broadcast communications/correspondences activities, information section, information control, LAN/MAN/WAN organization and activities support, working frameworks programming, framework security strategy systems, or potentially web technique and activities.

Deals with the buy, testing, establishment, and backing of organization correspondences, including LAN/MAN/WAN frameworks.

Blackout Protection (06/2019 to 02/2022)

1903 Dundalk Avenue, Dundalk, MD

●Assist in the planning, Execution and reconciliation of inventory.

● Perform daily physical security checks, monitor facility access to deter and detect any theft.

●Provided timely updates to team members and audit management on engagement progress and audit issues ensuring all deadlines are consistently achieved.

●Assist in the department’s response to security incidents and crisis.

●Maintain your post and work area in a professional manner.

MILITARY POLICE OFFICER GS 12/2014 to 03/2020

Maryland Air National Guard - Middle River, MD

●Reviewed policies, procedures, and guidelines to determine adequacy.

●Conducted system security reviews and assessments based on NIST 800-53

●Reviewed security documentation, including security assessment reports; system security plans; contingency plans; and disaster recovery plans.

●Performed and enforced security forces duties within the military installation to include.

traffic enforcement, vehicle random inspections, armed response to security alarm

activations, etc.

●Assist in the planning, Execution and reconciliation of inventory.

AEROSPACE MEDICAL TECHNICIAN (09/2015 to 01/2021)

175th Medical Group Squadron - Middle River, MD

●Plans, and evaluates routine patient and treatment of beneficiaries to include.

flying and special operational duty personnel.

●As part of the nursing team, utilizes the nursing process to provide care for the

Beneficiaries. Orientate new patients to the hospital environment.

●Acts as Primary Care Management (PCM) team leader. Performs portions of medical treatment, diagnostic, and therapeutic procedures

●Monitors and records physiological measurements and records treatment and procedures rendered and observes effects.

●Admits, discharges, and transfers patients as directed. Observes, reports, and records observations inpatient progress notes and team Conference.

Team member of the COVID-19 Maryland Air National Guard response team. The Guard unit was activated after the declaration of a state of emergency by the President and Governor of Maryland. Duties focused on implementing the national policy initiatives targeted at curbing the spread of the global pandemic. The policy budget exceeded 500,000USD and focused on the most vulnerable members of communities.

HEAVY EQUIPMENT OPERATOR (01/2009 to 09/2015)

Maryland Air National Guard - Middle River, MD

● Plan, construct, and repair airfield pavements, roads, streets, curbs mats, and other improved areas using paving and surfacing procedures.

●Takes soil, aggregates, asphalt, and concrete samples for laboratory tests. Provide erosion control.

●Interprets construction drawings and surveys using information such as subgrade contours and grade alignment.

●Inspect pavements for surface, base and subgrade- base damage or defects. Determines material and equipment requirements and prepare cost estimates for construction activities.

EDUCATION

●Community College of the Air Force. Construction Engineering

●Pavement and Construction Equipment Apprentice, Fort Leonard Wood, Missouri, 65473, Completed. Basic Military Training Lackland Air Force Base, San Antonio, Texas.

●Professional Military Education Basic Medical Technician Certification Program (BMTCP), EMT Certification,12 Feb 2017 - 22 Sept 2017). Phase 1,2 and 3 Completed.

JBSA-FORT SAM HOUSTON, San Antonio, TX.

● General Studies, Nursing prerequisite Sep 2010 - Jun 2015, Community College of Baltimore County, Essex, Maryland.

CERTIFICATIONS

●CompTIA Security+ 501 EXT: June 29, 2024

●State of Maryland Security Guard License No 102-234316, Exp 06/30/2024.

●Maryland Handgun Permit - Candidate. Permit approved, EXP 06/30/2023.

References: Available on Request

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