CECILIA LAWSON

***** * ****** **** ** Apt ***

Olathe, Kansas 66062

adzhg3@r.postjobfree.com

318-***-****

Professional Profile

Career Objective

To succeed in an environment of growth and excellence and earn a job which provides job satisfaction growthd self development and help me achieve personal as well as organizational goals.

Personal Profile

Experienced customer service representative with 5+ years of proven experience in customer service.

I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I posses excellent communication skills and I have the ability and experience to relate to a wide range of people. I enjoy learning new things. I can work very well under pressure and I have the experience to handle customer complaints and solving problematic situations.

Skills Summary

● Strong. personal

communication skills

● Extensive knowledge

in Microsoft programs

● Good written and

verbal presentation

skills

● Excellent organization

and prioritization

skills

Cecilia Kendricks

Professional Experience

Alliance Data

Customer Care Rep 1/2019-Present

Responsible for taking inbound calls from customers in regards to issues with their credit card accounts. Providing them information and benefits about the specific credit card. And also assisting them with technical support with their online account center.

Quest Diagnostics Lenexa, Ks

Client Service Rep 1 10/2013- 6/2017

Responsible for taking inbound calls from physicians and patients. Responsible for handling all inbound customer contacts received by telephone, electronically, in writing and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Place outbound calls to clients in accordance with call log procedures and policies.

Railcrew Xpress Lenexa, KS

Dispatcher 6/2012- 10/2013

Responsible for dispatching transportation services to railroad workers in 9 different US locations.

Responsible for data entry and file management, creating invoices and all paperwork.

Cecilia Kendricks

Manage drivers to ensure expedited services, take customer sales calls and establish business relations with customers for the company.

Route drivers safely to and from their pick-up locations and destination following all guidelines and regulations.. St. Francis Medical Center

Certified Support Tech

Responsible for assisting patients with walking, bathing, toileting and eating.

Responsible for documenting their daily activities. Responsible for answering the phone and assisting family members and physicians.

Awards

4/2014 received recognition for the quality of calls CERTIFICATES

Certified Nurse Assistant 5/2014

Education

Kansas City Kansas Community College :

8/2012-8-2013

Studied: Licensed Practical Nurse

Cecilia Kendricks

Rayville High School

8/2000-5/2004

Graduated number 25 in my class

References available upon request

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