Customer Service Entry Level
Resume:
EDUCATION
B.A. Economics
GABRIELLE LEME DA SILVA
Riverside, CA adzhfu@r.postjobfree.com
UNIVERSITY OF CALIFORNIA, RIVERSIDE Jan/2021 - Dec/2022 GPA: 3.79.
Relevant Coursework: Econometrics, Health Economics, Urban Economics, Labor Economics. Awards: Regents Transfer Scholarship.
RIVERSIDE CITY COLLEGE Aug/2019 - Dec/2020
GPA: 4.00.
Relevant Coursework: Accounting.
PROFESSIONAL EXPERIENCE
Company: TARGET Corporation Aug/2020 – Dec/2022
Role: Cashier:
• Welcome and attend to customers at the register and proactively help guests to solve any issues to ensure that every guest leaves with full satisfaction to maintain high store ratings.
• Train new team members in the usage of the company system and in client relations to reach quality customer service.
PROJECTS: UNIVERSITY OF CALIFORNIA, RIVERSIDE
Senior Economics Research Paper: Dec/2022
• Explored the relationship between State college undergraduate grants on graduation rates.
• Cleaned and manipulated data into panel data to run a Fixed-effects regression model using Stata. Health Economics Course Research Paper: Mar/2022
• Investigated the causal effect for higher increase of Medicare reimbursement in Texas relative to the nation.
• Utilized Excel for creating graphs to interpret the data.
• Results: increases in Texas Medicare reimbursement may be caused by Texans switching to a more expensive Medicare program (Medicare Advantage).
Urban Economics Course Research Paper: Mar/2022
• Analyzed a chosen census tract using its FIPS code to investigate mean household income disparities between tracts.
• Presented an income and population distribution table using Excel.
• Created a county map using ArcGIS with census tract to visually illustrate final research.
• Results: new school districts led to historical racial segregation across tracts causing difference in mean household income.
SKILLS
Technical: Microsoft Office, Stata and Entry level: C++ Languages: Portuguese (Fluent), Spanish (Intermediate)
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