Customer Service Representative

Ndoume Gueye

adzhe0@r.postjobfree.com **** Anaconda Drive Cincinnati, Ohio 45212 513-***-****

OBJECTIVE

I am seeking a position where my education, sales ability, and customer service strengths are utilized to contribute to the success of a progressive organization.

SKILLS

■ Excellent Communicator ■ Active Listener ■ Multi-tasker ■ Time Management

■ Leadership Skills ■ Team Builder ■ Mentorship ■ Technical/Troubleshooting

EXPERIENCE

Customer Service Representative Nov. 2019-April 2020

Fidelity Investments (Covington, KY)

Answered incoming calls and assisted customers with questions and concerns related to their deposit accounts.

Consulted with customers seeking to purchase or refinance and help them determine the best loan product for their budget. Pre-quality /Pre-approve loans. Evaluated applications and reviewed credit history to determine loan risk. Properly diagnosed customer needs and proactively educated them about the features and benefits of their deposit products and services.

Assisted in coaching and mentoring new hires and peers struggling to achieve performance goals

Evaluated, authorized or recommended credit loans. Advised borrowers on financial status and payment methods.

Customer Service Representative Oct. 2012-May 2019

U.S. Bank (Cincinnati, OH)

Answered incoming calls and assisted customers with questions and concerns related to their deposit accounts.

Properly diagnosed customer needs and proactively educated them about the features and benefits of their deposit products and services.

Consulted with customers seeking to purchase or refinance and help them determine the best loan product for their budget. Pre-quality /Pre-approve loans. Evaluated applications and reviewed credit history to determine loan risk. Also monitored loans carefully from initiation to closing.

Evaluated, authorized or recommended credit loans. Advised borrowers on financial status and payment methods.

Assisted in coaching and mentoring new hires and peers struggling to achieve performance goals.

Customer Service Representative 12/2008-10/2012

Delta Airline (Cincinnati, OH)

Handled incoming calls from the customers, resolved problems and corrected errors of their flights.

Handled customer inquiries, complaints and questions.

Built sustainable relationships and engaged customers by providing excellent customer service.

Kept records of all conversations in our call center database in a comprehensive way.

Frequently attended educational seminars/trainings to improve knowledge and performance level.

Team Leader and Product Specialist May 2005-Nov. 2008

Dell Computer Inc (Fairfield, OH)

Managed assigned tasks in timely and effective manner.

Excellent time management skills, excellence team player and able to work under pressure.

Responsible for duties such as warehousing, shipping and distribution throughout the company

Distribution of logs and report are also maintained and responsible for scheduling deliveries.

EDUCATION

High School Diploma July 2001

Pie XII High School-Dakar, Senegal

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