Customer Service Representative

Richard Nash

*** ****** *** ************, *** Jersey 08094 856-***-**** adzhd4@r.postjobfree.com

Customer Service Representative

Highly experienced customer oriented individual seeking to bring his expertise to an organization that is highly respected and known for customer satisfaction. Excellent communication and interpersonal skills; builds rapport and relationships with senior management, peers and customers and vendors.

Administrative Leadership

Managed the Single Sales Division for the Philadelphia Tribune from 1998-2012. Responsibilities included, but not limited to, establishing new accounts, monitoring returns and increasing sales with existing accounts. Directing and building rapport with local school districts, churches and institutions of higher learning to increase bulk newspaper sales. Also, responsible for satisfying customer complaints for national accounts. As manager of Home Delivery from 1994-1998 it was my responsibility to oversee the distribution, proper placement and timely delivery of our newspapers as well as resolving customer complaints or issues.

Retired August 2012

Education

Northwestern High School, Detroit, Michigan 1957

Received my GED in 1969

Mercer County Community College 1969-1971

Trenton, New Jersey

Business Major – Night Classes

Rider College 1971-1973

Lawrence Township, New Jersey

Business Major – Night Classes

Geneva College 1998-2001

Center for Urban Theological Studies

Philadelphia, Pennsylvania

Business Administration and religion – Night Classes

Technical Skills

Word, Excel, Power Point, Text and Email

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