High School Accounts Payable

KEISHA D BELL

Glenn Heights, TX ***** 214-***-**** *********@*****.***

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Coordinate Services

Accounts Payable and Accounts Receivable

Schedule Coordination

Positive Communication Skills

Customer Loyalty

Key Performance Indicators (KPIs)

Senior Dispatch Supervisor, 05/2022 - 03/2023

Greyhound Lines Inc – Dallas, TX

Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.

Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Tracked delivery progress to identify possible delays and provide real-time updates to customers. Maintained meticulous employee records to accurately track attendance and productivity. Closely monitored dispatch board to triage and prioritize over 300 daily calls. Maintained updated and detailed records of calls in physical and electronic database. Strengthened communication skills through regular interactions with others Developed strong communication and organizational skills through working on group projects Used critical thinking to break down problems, evaluate solutions and make decisions Self-motivated, with a strong sense of personal responsibility Dispatch Manager, 04/2007 - 05/2022

Greyhound Lines Inc – Dallas,TX

Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems. Answered phone calls and responded to customer emails. Provided customers with information on products and services. Prepared budget reports and identified resource and labor needs for forecasted workloads. Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture Reported to management operational activities and maintained current records Monitored and tracked dispatch communication systems Facilitated communications between customers and field personnel to answer questions or resolve concerns

Dispatcher, 10/1993 - 04/2007

Greyhound Lines Inc – Dallas, TX

Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Assisted in resolving customer complaints and grievances. Directed dispatching, routing, and tracking of 300 fleet vehicles. Monitored vehicle locations to coordinate timely arrivals. Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Closely monitored dispatch board to triage and prioritize over 100 daily calls. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

High School Diploma: 06/1989

A Maceo Smith High School - Dallas

Some College (No Degree): Business Management

El Centro College - Dallas, TX

Kerry Cook-Manager-214-***-****

Gia Towns- Sister-214-***-****

EDUCATION

REFERENCES

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