MICHELLE A. WATTS

adzhaq@r.postjobfree.com

240-***-****

PROFESSIONAL COMPETENCIES

Supervision, Customer Service, Training and Development, Accurate/Efficient Data Entry, Product Sales, Promotion, Marketing and accounting/collections. PROFESSIONAL EXPERIENCE

Keller Williams Realty Client Manager 03/2021 to Present Prepared commissions, Did collections, Event Planning, Social Media representation, Meeting planning, Assisted all agents with all their needs, BeMore Staffing Assistant Property Manager 02/01/2021-Present File audits, prepared tax credit paperwork for HUD and compliance department. Processed payments and collections, and all residents issues Avenue 5 Residential/ The Porter Senior Leasing Professional 10/2019-Present Sales, Customer Service, assisted with collections efforts, Event Planner, Marketing Assisted in new staff training.

BeMore Staffing, Leasing Manager/ Leasing Consultant 10/2018-10/2019 Temporary assisted Several locations, Assisted in Collections, Toured, leased and covered office when on site was unavailable.

Rosemont Towson Apts., Senior Leasing Professional July 2016-08/24/2018 Sales, provide phenomenal customer service, assisted in collection efforts, Event planning for all resident activities, inspected make ready units, closing ratio is currently at 80%, also involved in the monthly marketing efforts.

Dunne Wright Services, Leasing Manager, Nov. 2015- 09/2016 Leased homes for private landlords, worked with Voucher holders, contacted leads, set appointments, showed homes offsite, met with Housing Office and followed through with all Lease signings. Peak Management, Property Manager Oct. 2008—July 2015 Leased Apartment Homes (75%-90% closing ratio per prospect toured), Managed and Trained a small Staff, Also responsible for property Bookkeeping and collections (maintained less than 1% per month in arrears), Financing and budgets, Provide Excellent resident/customer service, and Marketing outreach.

Camden Properties, Senior Leasing Consultant, Largo, Md. Sept. 2005-April 2008

*Leased Apartment Homes(50%-75% closing ratio), Provide Excellent resident service, as well as Outreach Marketing, Book Keeping, and Sales. Andrews Federal Credit Union,Teller, Suitland, Md. Jan 2005-July 2005

• Accurately processed transactions for all Members of the Credit Union

• Processed Atm transaction as well as settled the Atm

• Received regular training on all necessary money laundering procedures

*Daily sales and cross-sell of all Credit union products and services Bank of America, Commercial Teller, Laurel, MD, Sept 2000-Aug. 2004

• Accurately process transactions for commercial and non-commercial customers in the banking

* Received regular training on all money Laundering procedures and reports as well as completed these reports on a weekly and daily basis.

• Cross-sell bank products and services

• Serve as back-up teller Supervisor.

• Train new commercial and non-commercial tellers

• Supervised customer service desk

• Handle vault, ATM, bonds/coupons, and night-drop activities

• Provide each customer with phenomenal customer service EDUCATION

High School Graduate

University of Maryland, College Park, MD

• Studied Healthcare Management

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