Customer Care Account Manager
Resume:
Kristie Sydorowycz
Brandon, FL 33511
Phone 813-***-****
***********@*****.***
Profile:
Senior Account Manager Professional with proven track record in leadership, development of training processes, critical thinking, research and analysis, excellent skills in problem solving, communication, presentation, closing and relationship building. Ability to work with senior management from small commercial businesses to large major accounts. Tremendous people skills and team player.
Business Career:
Dedicated Senior Medical Center 12/6/2021-current
Lakeland, FL
Membership Growth Consultant (Healthcare)
Extreme Healthcare Insurance Knowledge in Medicare & Medicaid including insurance plans for Humana, United, Aetna, Cigna, Fl Blue, Freedom and Wellcare PPO and HMO
Generate sales and leads and membership by nurturing relationships with seniors
Generate relationships with community partners and Senior focused businesses for Enrollment of new patients
Orchestrate sales events (Bingo, Doc talks, Food Pantries, Dances, Yoga, Breakfast, Raffles, etc)
Tours of Medical Center in person and virtual
Advocate for Patients in all areas…doctor, referrals, medications and Insurance
CRM Salesforce…lead to closed won
Quarterly & Annual Planning and forecasting
Engage with new patients through and beyond to maintain relationships to ensure retention
Address and resolve patient complaints and issues with leadership team
Presentation to Senior Communities and Seniors
Assist Seniors in applying for Medicaid and Medicare
Build Relationships with Agents and Brokers
Milner, Inc. 3/4/2020-furloughed
Tampa, FL
Senior Account Rep
Responsible for monthly forecasting and annual performance planning.
Qualify potential customers and conduct needs assessment in all areas of Document Management including copying, scanning, technology, solutions and storage and retrieval.
Create strategic proposals designed to increase company productivity and to reduce operating costs.
Responsible for customer care including billing issues, follow up, and all aspects of training from hardware to software.
Maintain strong gross profit levels in aftermarket…supplies and service.
Manage, maintain, and grow major accounts and up and down the businesses in the Tampa branch.
Attend training sessions in the areas of technology and sales skills development.
Strong closing skills designed to create “win- win” situations for both the customer and the company.
Seen as a leader and mentor to my peers.
Responsible for managing and maintaining CRM data (Sherpa) and all aspects of reports.
Sissine’s Business Solutions 6/10/2018-12/15/2019
Tampa, FL
Major Account Manager
Responsible for monthly forecasting and annual performance planning.
Qualify potential customers and conduct needs assessment in all areas of Document Management including copying, scanning, technology, solutions and storage and retrieval.
Create strategic proposals designed to increase company productivity and to reduce operating costs.
Responsible for customer care including billing issues, follow up, and all aspects of training from hardware to software.
Maintain strong gross profit levels in aftermarket…supplies and service.
Manage, maintain, and grow major accounts and up and down the businesses in the Tampa branch.
Attend training sessions in the areas of technology and sales skills development.
Strong closing skills designed to create “win- win” situations for both the customer and the company.
Seen as a leader and mentor to my peers.
Responsible for managing and maintaining CRM data (Sherpa) and all aspects of reports.
Signal Outdoor Advertising 6/21/2016-6/10/2018
Tampa, FL
Account Executive
Responsible for monthly Budget Forecasting…5 New Contracts per Month
Assist in Art Creative
Analysis on Marketing Comparison
Proposals
Presentations to Agencies and New Prospects
Strong Communication Skills with all aspects of each Department
CRM entry, follow up, emails, offers, contracts
Cold Calling (5 face to face per day)
Spec Art Creativity
Customer Care
Account Renewals
Collections
Ricoh USA 9/2015-6/2016
Tampa, FL
Executive Services, Major Accounts
Responsible for monthly forecasting and annual performance planning.
Qualify potential customers and conduct needs assessment in all areas of Document Management including copying, scanning, technology, solutions and storage and retrieval.
Create strategic proposals designed to increase company productivity and to reduce operating costs.
Responsible for customer care including billing issues, follow up, and all aspects of training from hardware to software.
Maintain strong gross profit levels in aftermarket…supplies and service.
Manage, maintain, and grow the Major Accounts in the Tampa Bay Area.
Attend training sessions in the areas of technology and sales skills development.
Strong closing skills designed to create “win- win” situations for both the customer and the company.
Seen as a leader and mentor to my peers.
Responsible for managing and maintaining CRM data (Salesforce.com) and all aspects of reports.
UniFirst Corporation
Tampa, FL
Account Executive 4/2014-7/2015
Responsible for monthly/quarterly forecasting
Maintain CRM (SalesLogix), cold calling and heavy telemarketing
Maintain all telemarketing calls in SalesLogix
6 Presentation Per week….UniFirst difference
Hunter mentality ongoing basis…all net new accounts
Cost Needs Analysis (8) per week
Responsible for Uniform and Facility Service Sales in assigned territory
Processing of all orders
Develop customer retention strategies to increase revenue
Strong experience and knowledge for providing high customer satisfaction
Tremendous problem solver abilities
Konica Minolta Business Solutions
Tampa, FL
Sales Manager 2/2011-1/2014
Responsible for monthly /quarterly forecasting for team
Manage a team of 8 reps in commercial vertical markets
Maintain CRM reporting and updates (Big Hits, Print Production, Commercial, Solutions and IT services)
One on One meetings with reps on weekly basis
Gorilla Marketing…Community involvement in all geographical territories and Assignments
Responsible for training of all new reps; ride a long, yearly and monthly business plans, cold calling, telemarketing, product knowledge, software solutions and IT services.
Recruiting of new talent on a ongoing basis
Quarterly business report; team performance, head count, print production sales including wide format and overall results
Coco Training & Consulting Inc.
Danbury, CT Remote
Training & Development Coordinator 5/2010-2/2011
Develop Marketing Programs for both current customers and new business for webinar-based training programs
Extensive telemarketing, set-up email campaigns through Constant Contact and follow-up.
Interface with all participants, & C level management to ensure on-going satisfaction of programs
Selling all training programs from Sales Management Leadership, Sales Career Training Program and Executive Coaching.
Maintain CRM (Salesforce.com) on a daily basis, tracking of all calls, comments, follow up and registration all participants
Worked on project team to create new company website
Web based training with classes of 3 tp 15
Toshiba Business Solutions – Tampa, FL
Government Account Manager 6/2009-5/2010
Responsible for monthly forecasting and quarterly projections
Introduction of Toshiba State of Florida Contract to all government entities in the following counties Hillsborough, Pinellas, Sarasota, Bradenton, Pasco, Charlotte and Dade Counties.
Cold calling, telemarketing and CRM data (Salesforce.com) and all aspects of reports.
Landed City of Tampa 65 system placement over a period of 3 months.
Training for all hardware and software sales
Ricoh Business Solutions – Tampa, FL
Major Account Manager 1998- 2009
Responsible for monthly forecasting and annual performance planning.
Qualify potential customers and conduct needs assessment in all areas of Document Management including copying, scanning, technology, solutions and storage and retrieval.
Create strategic proposals designed to increase company productivity and to reduce operating costs.
Responsible for customer care including billing issues, follow up, and all aspects of training from hardware to software.
Maintain strong gross profit levels in aftermarket…supplies and service.
Grown customer base year over year by 81%.
Utilize marketing programs to increase business such as black and white to color placements.
Manage, maintain, and grow the largest account in the Tampa branch.
Attend training sessions in the areas of technology and sales skills development.
Strong closing skills designed to create “win- win” situations for both the customer and the company.
Seen as a leader and mentor to my peers.
Responsible for managing and maintaining CRM data (Salesforce.com) and all aspects of reports.
Nesco Service Company: 1993-1998
Accounting Administrator
Assistant to Controller and Accountants
Multi tasked accounting functions including A/P, A/R, billing, and collections for 15 branches including the corporate office.
RECOGNITION:
Recognized as one of the top sales executive nationally year after year. (Ricoh)
Achieved Rookie of the Year in my first 9 months of hardware sales. (Ricoh)
Exceeded 289% of plan in past year and sold over $1.7 million in equipment revenue. (Ricoh)
Consistent performer with a proven track record of attaining and exceeding quota at least 11 months during the course of the year. (Ricoh)
President’s Club winner 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007 and 2008 by achieving over 130% of annual quota.
Top Sales Rep in the country 2006 and 2007. (Ricoh)
Top Sales Rep for the year 2009 in Government Sales (Toshiba)
EDUCATION: Brick Memorial High School 1980-1984 (Business Administration)
REFERENCES: Available Upon Request
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