Customer Service Quality Assurance

Tonja Radford

Manager

940-***-**** *******@*******.*** Graford, Texas 76449

CAREER OBJECTIVE

Proactive professional with 30] years of experience and a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning. Aiming to leverage my abilities to successfully fill the role at your company.

EXPERIENCE

MANAGER OF OPERATIONS, Mineral Wells, Texas

The Kent Companies, October 2017-Present

• Maintained professional working relationships and promoted open lines of communication with staff.

• Adhered to corporate standards and regulations, encouraging safe and efficient operations.

• Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.

• Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.

• Oversaw technology infrastructure and worked with IT teams to develop system innovations.

• Developed talented team, participating in hiring, coaching and performance management processes.

• Improved product development and reduced mistakes by implementing strong quality assurance protocols.

• Analyzed financial data and forecasted trends to improve profitability .

• Oversaw company and vendor accounts and negotiated contracts with financial partners.

• Tracked company inventories and ordered new products to replenish equipment levels.

• Liaised between employees and managers and disseminated important business information.

• Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.

• Presented operational metrics and data to company executives and directors for review.

• Monitored market and competitor trends to develop new ideas and maintain company relevance.

• Facilitated unloading and stocking of merchandise according to operational guidelines.

• Developed company budgets and performed audits to meet long-term financial goals.

• Built strong relationships with suppliers and key customers to secure competitive products and prices.

• Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes. EDUCATION

HIGH SCHOOL DIPLOMA, Weatherford, TEXAS

Weatherford college, February 1997

SKILLS

Quality Standards Training Programs Payroll Operations Business Operations Overseeing Employees Regulatory Compliance Supplier Evaluation Customer Care Operational Efficiency Corrective Actions Filing Systems Incident Response Operational Standards Incident Management Customer Satisfaction Delivery Schedules Process Evaluations Cost Control Quality Assurance Growth Plans Safety Awareness Inventory Audits Annual Budgets Employee Evaluation Oversee Administrative Functions Operations Oversight Talent Acquisition Manage Operations Budget Controls Program Optimization Payroll Administration And Timekeeping Superior Customer Service Waste Management And Reduction Performance Monitoring And Evaluation Improve Performance Inventory Tracking And Management Customer Service Best Practices Sales Promotion Supplier Monitoring Natural Leadership Data Accuracy Hiring And Onboarding Desktops, Laptops And Mobile Devices P&L Administration Staff Training

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