Customer Service Data Entry

Sharmaine McNair

Phone: 313-***-****

E-mail: **********@*****.***

Detroit, Michigan 48206

CUSTOMER SERVICE PROFESSIONAL

Upbeat, courteous and helpful customer service professional with experience in diverse customer care roles. Known for building productive business relationships and attaining long-term customer loyalty. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes.

QUALIFICATIONS:

Great at anticipating and responding to customer’s needs.

Highly skilled in data entry, account management, and record keeping.

Strong communication and negotiation skills.

Excellent presentation abilities.

Able to take and follow instructions.

KEY SKILLS:

Customer Satisfaction Cash Handling Listening

Problem Solver Attention to Detail Dependable

Team Builder Workplace Safety Physical Stamina

Organizing lists Time Management Fast Learner

RELATED CUSTOMER SERVICE EXPERIENCE:

Amazon

FCA

June 2023- Currently

Stock

Stowe

Pack

Dollar Tree

Stocker/Cashier

October 2022- Current

Stock merchandise

Cash handle

Greet customers

FCR

Customer Service Representative

May 2022 - July 2022

Answer customer calls

Answer customer questions

Reschedule/ edit scheduling for rentals

Rainbow Cashier Mar. 2018 – June 2018

Took payments by cash and credit card issuing change due and receipts

Placed tags on clothing ensuring that all was properly marked and sales items were marked with most recent price

Folded and hung clothes

Assisted customers in finding desired clothing

Popeye’s Cashier Nov. 2017 – June 2018

Fried and grilled chicken products

Prepared sides such as fries and macaroni and cheese

Did deep prep on food so it would be ready for quick complete cooking at rush times

Took payments by cash and credit card issuing change due and receipts

Kohl’s Cashier Oct. 2017 – Jan. 2018

Moved clothes from back room to areas on the floor, placing clothes in a nice and appealing manner

Folded clothes and placed them on hangers

Ensured all clothing items were in the right area, moving back to correct area clothes that customers had left in the wrong area

Took payment by cash, check and credit card issuing change due and receipts

EDUCATION:

John Glenn High School High School Diploma

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