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Customer Service Data Entry

Location:
Mansfield, TX
Posted:
September 06, 2023

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Resume:

Intern/ Student

BILAL GHOUSHEH

682-***-**** adzh5j@r.postjobfree.com

Kennedale, Texas 76060

Skills

•Microsoft Office Suite (Word, Excel, PowerPoint)

•SQL (SQL Server, MySQL, PostgreSQL)

•Python

•Tableau

•Microsoft Spreadsheet

•Microsoft Power BI

Education

BACHELOR OF SCIENCE IN MANAGEMENT INFORMATION SYSTEMS – University of Texas at Arlington

Graduation – December 2024

CERTIFICATIONS – Google Data Analytics Certificate In Progress

RELEVANT COURSEWORK – Intro to MIS/data, Introduction to Programming, Database Management Systems,

Work Experience

ADMINISTRATIVE INTERN – ELECTRONIC CENTER; TEXAS, MANSFIELD JANUARY 2022-MARCH 2023

• assisted with tasks such as data entry, file organization, and document preparation.

• demonstrated proficiency in using office software, including Microsoft office suite (word, excel, PowerPoint) and any specialized software or tools relevant to the internship.

• identified process improvements and suggested solutions to enhance office efficiency and productivity, by boosting sales by 8% over a span of 7 months.

• supported ongoing projects by conducting research, gathering data, and preparing reports and presentations.

GENERAL MANAGER – CHICAGO DEEP DISH; TEXAS, ARLINGTON MAY 2019 – DECEMBER 2021

• manage employee bi-weekly payroll and assist in on-boarding process for all new hires.

• develop bi-weekly employee schedule and to-do list

• served customer requests to the highest standards

• took on multiple roles such as waiting tables and preparing food

WAITER – OLIVE GARDEN; TEXAS, FORT WORTH JANUARY 2019 – MAY 2019

• provided exceptional customer service by ensuring a pleasant dining experience and addressing any customer concerns promptly and professionally.

• worked as part of a cohesive waitstaff team, assisting colleagues during peak hours and providing support as needed.

• demonstrated the ability to handle multiple tables and prioritize tasks during busy shifts, ensuring all customers received prompt and attentive service

Projects

BINGO SIMULATION

Utilized sci-kit learn in Python to simulate possible outcomes under different scenarios that the user chose.

Awards and Recognition

Volunteered at Mission Arlington providing essentials to the needy in Arlington, TX (2021,2022)



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