Customer Service Representative
Resume:
Julio VALCIN
**** ***** ** *** ***, West Palm Beach, Fl 33415
adzh4t@r.postjobfree.com
PROFESSIONAL
STATEMENT
Highly skilled and results-oriented professional with solid skills in Customer Service Representative and extensive experience in working with different companies in: Sales, Customer Care, Roadside Assistance. Ability to handle all types of calls, manage multiple and concurrent tasks CORE
QUALIFICATIONS
Quick leaner
Patience
Effective listening
Quality Assurance
Attention to detail
Empathy
Time management
Good communication skills
Calm and Professional under pressure
M S Windows proficiency
Exceptional communication skills
Ability to Use Positive Language
Work History
Customer Service
Arise Virtual Solutions Inc.
Agero Roadside Assistance, Remote
Greeting customers and ask if they are in a safe location
Listen carefully their concern
Use empathy statement and offer assistance
Set up the service according to their needs and dispatch a service provider
Take payment if they are not fully covered
Close the call with the brand of the Insurance they are associated Customer Service Representative
Arise Virtual Solutions Inc.
Home Depot, Remote
Greet customers warmly and actively listened to customers concerns.
Place order or cancel orders
Assist with refunds and exchanges.
Managed timely and effective replacement of damaged or missing products.
Change information such as addresses and phone numbers on demand
Answer questions about warranties or terms of sale. chro
Work History
Customer Service
BPO American, remote
Handling a high volume of call for different company
Answer telephones using appropriate etiquette according each company brands
Listen and respond appropriately to the customer’s needs
Build rapport with customers and create customer effortless
Verify any information provided by the customers so the information can be accurate and send them to the third parties
Place orders
Troubleshoot and create ticket
Request call back
Applebee’s Bar & Grill
Florida, on site
Greet customers, describe the menu and make suggestions
Recommend wines to match the food ordered
Answer questions about food and drink
Take order and pass them on the kitchen and bar staff
Serve the drink and food ordered
Present the bill to the customer and collect the amounts due Grand Coffee Club
Florida, on site
Welcomes and installs customers and brings them the card
Informs them of the specialties of the day, answer their question about the dishes and gives them advice if they wish
Memorizes, writes or enters customer orders in a computerized manner, and transmits them to the kitchen or bar staff
Serves food and beverages
Prepare notes, presents them to customers, and collects or registers payment by credit card EDUCATION
LANGUAGES
Business Administration
2004
Université de Port-au-Prince, Haïti
English: Advanced level
French: Advanced level
Microsoft Team
Adobe Connect
Zoom
Slack
Microsoft
SOFTWARE
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