Customer Relations Manager

Naeema Bibi

CRM/ Customer Retention Expert

Results-driven expert with a proven track record of customer related activities. Proficient in customer experience enhancement, retention, and revenue growth. Strong communication and analytical skills for effective strategy development. Ready to leverage data insights, optimize processes, and foster cross-functional collaboration for exceptional customer and organizational value *************@*****.*** +923********* Peshawar, Pakistan WORK EXPERIENCE

Customers Relations Manager (CRM)

TOYOTA Frontier Motors (1.5 years - Present)

Peshawar

Maintain team and Monitor daily operations with customer dealing.

Making action plans against targets from management. Coordination with cross-functional departments and Indus Motor Company.

Conducting rigorous internal audits, analysing processes, and delivering actionable recommendations to enhance efficiency and mitigate risks.

Customer Relations Manager

Prince Motors (2 years)

Peshawar

Customer dealing inquiries handling, complaint handling. Handling social media profiles of company.

Worked to achieve goals.

Office Assistant

Allied School (1.5 years)

Maintaining students and office Documents.

Generating fee vouchers for students.

Assisting CEO and Principle.

EDUCATION

Masters in Economics

University of Peshawar

Bachelors in Urdu Advance

Allama Iqbal Open University

Faculty in Arts

The BSD college for girls

SKILLS

Quickbooks MS Office Typing (Urdu, English)

Team Management Problem Solving

Accounting software (IFish, Quickbook etc)

Critical Thinking

Excellent Presentation & communication

LANGUAGES

English

Full Professional Proficiency

Urdu

Native or Bilingual Proficiency

CERTIFICATES

DIT (British Institue)

English Language (Oxford Institue)

Responsibilites:

Responsibilities:

Responsibilities:

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