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Customer Service It Systems

Location:
Seattle, WA
Posted:
September 06, 2023

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Resume:

Richard Maxey

Enumclaw, WA *****

adzh19@r.postjobfree.com

+1-253-***-****

Work Experience

Service Manager

Enumclaw Powersports - Enumclaw, WA

July 2022 to Present

Service writing, warranty and recall communications. Managing service department and personnel. Parent Ambassador

Dravet Syndrome Foudation - Washington State

March 2022 to Present

• Maintain a virtual presence by engaging with our DSF community via social media

• Help to moderate and respond to questions in the Facebook support group for your region and the Dravet Parent and Caregiver Support (Main) Group

• Support parents/caregivers in your region by helping to connect them with other families and resources.

• Participate in a quarterly one-hour call to participate in trainings and/or discuss the progress of the program and upcoming events

• Assist with the planning and execution of the Day of Dravet and other Family Network programming

• Be willing and able to participate in a minimum of two DSF fundraising events per calendar year

• Participate in opportunities with DSF as they arise (conferences, retreats, fundraisers, etc.) Self Employed

Octane Toybox/Rainier Offroad and Performance - Sumner, WA May 2019 to July 2022

Installing off road accessories. Performance tuning. Insurance crash estimates and repair. IT Analyst

(Parker Hannifin) - Enumclaw, WA

January 2017 to December 2019

• Worked with C level personnel and the transition team to implement and asses present and future state systems to integrate with corporate systems located in Chicago.

• Worked with Division level management to migrate, update and implement IT systems to Parker Standards

• Updated all VMware, and Network infrastructure systems to corporate standard.

• Deployed Unify VoIP system throughout the location.

• Participated in IT group/divisional leadership calls.

• Visited Eugene to help understand Parker systems/processes and IT systems.

• Transitioned off Exchange environment to Lotus Notes (corporate request)

• Sunset and achieved legacy data and systems from replaced or outdated processes or programs.

• Participated in SDWan and large SAN storage and backup for corporate and divisional projects.

• Implemented and managed keyless entry and badge system for the location.

• Setup Avanti deli systems for location

• Participated in Parker Corporate IT systems Audit with positive/acceptable results for infrastructure securities.

• Regular site visits to Eugene. OR and Des Plaines, IL.

• Implemented thin client systems for Enumclaw location.

• Developed Oil monitoring systems for hydraulics test bench systems for main plant. IT Operations Manager

Helac Corporation - Enumclaw, WA

January 2014 to December 2017

• Managed IT staff personnel (3)

• Setup VM environment 1 control unit and 3 hosts. Migrate most physical servers into virtual environment.

• Setup and maintained CRM, and ERP (Epicor) systems with 3rd party support contracts

• Managed company IT budgets, Capital purchasing and asset management and planning.

• Implemented layered and managed network with Juniper, Cisco, and Cisco/Meraki equipment.

• Migrated windows domain level and exchange environment for headquarters from NT to current.

• Attended several management courses

• Participated in company community stewardship programs for local communities.

• Was part of the core team that setup the sale and acquisition of Helac Corporation to Parker Hannifin.

• Migrated DNC shop tool systems from Predator to Spectrum DNC including wireless system support.

• Maintained building security RFID and Emergency contact access procedures.

• Implemented central Avigilon security system (32 cameras) for main location.

• Implemented EMC SAN for main location and central databases and file storage.

• Worked with supply chain EDI documents communications integrations with specific vendors.

• Setup IT support systems (rainy day planning) with multiple vendors including but not limited to with CDW, Right Systems, Dell, HP, Epicor, Barracuda, and Blackhawk Vending systems.

• Participated in succession planning for the IT department.

• Routine site visits to Greeneville TN, Au Switzerland for training and site management.

• Implemented NVIDIA GRID virtual systems for virtual CAD and FEA Analysis systems. Systems Administrator

Helac Corporation IS/IT DEPARTMENT - Enumclaw, WA

January 2005 to December 2014

Setup and maintain company workstations, laptops, servers, printers, IT equipment and information.

• Built and setup all workstations, introduced laptops (DELL) for sales and admin position employees.

• Maintained server backups and offsite data stores.

• Setup remote support manufacturing locations (Greenville TN, Au Switzerland), and provided virtual offices for remote workers.

• Setup remote support procedures and troubleshooting for the IT department

• Maintained central UPS generator, batteries and circuits

• Replaced Executone PBX with Shoretel VoIP System

• Setup and maintained DNC protocols, data and directory permissions, and connections with grouped structure deployment

• Worked closely with Manufacturing Engineering for better controls and shop processes for shop automation.

FACILITY AND MACHINE TOOL MAINTENANCE

January 2003 to December 2005

Troubleshoot, repair, and move shop machine tools, welding and facility equipment.

• Manage shop DNC system (Predator DNC)

• Troubleshoot, plan, and manage CNC machine tool systems for the manufacturing plant.

• Installed and managed central backup systems and natural gas power plant for the facility. Robotic Programmer/welder Cell Lead

Helac Corporation - Enumclaw, WA

January 1997 to December 2003

Setup, program and maintain ABB/Cloos robotic welding stations for helical shafts and housings. ABB’s were C++ based programming language and Cloos was proprietary.

• ABB Basic, advanced, and maintenance certification training classes attended.

• Managed all robotics and product line cell workforce for all shifts. Mobile DJ/Host

Sound Presentations - Seattle, WA

January 1992 to October 1997

• Setup and maintain mobile sound system for audio and visual presentation.

• System used for corporate events, weddings, school dances, funerals, public gatherings in WA, ID, OR.

• Maintain annual contracts.

• Create a professional character and ambiance suited for the needs of the client and or event.

• If the event has no program management, assume the role and structure the event to run smoothly and efficiently as best as possible.

CNC Laser Operator / 3rd Shift Supervisor

Accurate Metals - Kent, WA

January 1995 to May 1997

Operated and maintained Bystronic 2600 Co2 CNC cutting laser. Managed 3rd shift operations and crew of 10.

HVAC Commercial Installer/Fabricator

Performance Heating and Air - Seattle, WA

January 1989 to December 1995

Fabricated and installed commercial mechanical systems and ducting. Worked off of a company minor work permit during school breaks and after high school. Demoed replaced rooftop units, Fabricated and lined unit curbing, and ducting. Installed units and systems in commercial spaces new construction and remodeled. Skills

• Microsoft Windows Server

• Network administration

• DNS

• Microsoft Exchange

• Azure

• Customer service

• Active Directory

• VoIP

• VMWare

• LAN

• WAN

• Network Firewalls

Additional Information

Crestcom Leadership Training. Bulletproof Manager



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