Management Information Systems Specialist
Resume:
Richard Norman
Computer Support Specialist I
Jacumba, CA 91934
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Computer Support Specialist I
Veterans Medical Research Foundation - San Diego, CA October 2016 to Present
Handled support requests from all users, assisting with hardware, software and networking issues. Duties included setup and deploy PC, Mac & Linux computers, transfer settings & data between computers, setup & configure printers and network devices.
Setup new users’ access on network and all applications. Disabled access and archive data for terminated users. Troubleshot and fixed software and hardware issues on desktop systems, phones, printers, and network devices. Monitored data backup processes including the on-site and off-site rotation of tapes. Answer support calls, respond to emails and address employee walk-up questions. Resolved helpdesk tickets. Ran and terminated data cable for in-office connectivity. Maintained printer consumables and general IT supplies. Inventory IT equipment.
COVID presented opportunities to initiate remote (VPN), and communication protocols which included Group Policy implementation.
Systems/Network Technician II
Bentley Systems, Incorporated - Carlsbad, CA
February 2013 to April 2016
Responsibilities
Asset management, Virtual Machine management, Local (and VPN) technology troubleshooting. Accomplishments
Cleaned up asset database, Moved 30+ physical server machines to new office and returned them to running order. Supported 2 offices in Southern California, 2 offices in Northern California and an office in Seattle.
Network Intern
San Diego State University, Visualization Center - San Diego, CA May 2011 to May 2012
Duties: Virtualization, Installation and Configuration of Linux and Windows Operating Systems, Hardware Acquisition and Repair.
Library Clerk
City of San Diego Public Library - San Diego, CA
August 1998 to June 2009
Duties performed included: Modifying/Updating Database Records using proprietary database software, Materials Acquisition, Customer Proprietary Wi-fi Troubleshooting and support. Education
Bachelors of Business Administration in Information Systems San Diego State University - San Diego, CA
May 2012
Associates of Business Administration in Business Studies San Diego City College - San Diego, CA
May 2008
Skills
• Linux
• DNS
• Operating Systems
• Active Directory
• TCP/IP
• Computer Networking
• Virtualization
• Microsoft Windows
• DHCP
• LAN
Certifications and Licenses
ITIL
December 2014
Amateur Radio License - KE6YPO
2015 to 2025
Groups
Association of Information Technology Professionals - SDSU Chatper September 2010 to Present
Served as Vice President of Marketing, Membership and Communications as well as President of the organization in Spring of 2012
Additional Information
TECHNICAL SKILLS
Operating Systems: MS Windows 7, XP, and 2000, Debian Linux variants, FreeBSD. Languages: Visual Basic, Perl/CGI, Java, Oracle SQL, HTML4 Hardware: Router & Switch Networking, System Repair & Hardware Configuration. Software: Virtualbox, VMWare, Apache Web Server, Secure Shell, MS Office & LibreOffice Suites, Google Apps, GIMP.
License: Amateur Radio - KE6YPO
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