Technical Support Customer Service

JIMMY CORMIER

(c) 817-***-**** – *********@*****.*** – 3436 Brady Starr Dr. Aubrey,Tx 76227

PROFESSIONAL SUMMARY

To secure a challenging position with a progressive organization seeking to utilize diversified experience in enhancing overall company quality and production.

SKILLS

18 years of experience

Lenovo Certified Service provider

Windows OS experiences

Helpdesk Support for Field Service Technician

Support client with the coordination of hardware and software support, preventive maintenance, configuration and operation performance.

Maintain a high level of client satisfaction and accountability with technical support, service delivery and operational services for client accounts.

Perform system upgrades, on-site installation, maintenance, troubleshooting and repair of multi-vendor systems and components, to include hardware, software, operating systems and networking products.

Experience with Network Switches Lucent Alcatel 5E, Nortel DMS100, Ethernet cabling, Cat 3 cabling, LAN protocols

Install communication protocols for Remote Access Service

Staying current with client staff and management

Providing training and support for software clients

Self-motivated, Highly organized

Windows Platform

WORK HISTORY

2018 - 2020 System Services Representative / IBM

Responsibilities – Technology Support Services

Lenovo Authorized Technician, Lexmark Authorized Technician

Laptop, desktop, printers, kiosk, P.O.S. support technician

Responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. The primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. Ensuring a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). Advising clients of preventive maintenance, configuration, and operation and environmental factors which may impact product performance or impair client's IT operation.

2000 – 2018 Network Center Technician / AT&T Inc.

Responsibilities – Helpdesk Technical Support for Field Technicians

Provision telecommunication circuit through virtual remote software Customer support. Internal Technical Support for DSL Customers and Special Circuit Testing for fault isolation.

Technical Services / Anyware Inc.

Responsibilities - Onsite installation of Point-of-Sale network computer systems including all hardware.

Duties include pre-site cabling which where cat 5, cat 3 and Telco connectors. Software configurations including upgrades, system setup and hardware troubleshooting. Provide training for all technical service personnel. Project Management.

Regional Support Analyst System Implementation / Radiant Systems

Support customer with onsite detail troubleshooting Radiant system platform, focusing on Point-of-Sale installation, training and software initial configurations and upgrades.

Senior Customer Service Representative / DataServ Computer Maintenance Inc.

Provide onsite technical support for Point-of-Sale computer systems, focusing in the retail environment.

Promoted to supervisory and training position.

●Excellence in Service Award

●Service Center Quality Team Awards

●Letters of Customer Appreciation

Field Engineer / National Semiconductor Corp.

Responsibilities - Providing onsite technical services, focusing on Point-of-Sale software and hardware issues. Initial installations and configuration of NSC platform-S18 software.

●Customer Appreciation Award.

Education

AT&T University - Los Colinas, TX

Texas State Technical College - Waco, TX

Associate of Applied Science - Biomedical Technology

McLennan Community College - Waco, TX

Studies in Electrical Engineering

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