Test Engineer Software Development

ROBERT T. NGUYEN

Cell 949-***-****

Email: *****************@*******.***

Linkedin.com/in/robert-nguyen-994a766/

OBJECTIVES: Senior Quality Assurance Engineer

SUMMARY:

Certified Software QA/Test Engineer with 18+ years of hand-on, battle-tested and real-world experience in Independent Verification and Validation (IV&V). Working experience in automotive, financial, embedded medical devices, ERP and CRM throughout all stages of the System Development Life Cycle (SDLC) and methodology (Waterfall, Scrum, Agile, RUP, etc.)

Empower with the Can-Do attitude, I believe in pragmatic, no-nonsense approach to QA/QC discipline.

I have managed and mentored a team between 3 to 15 direct reports depending on the size, budget and complexity of a project.

Professional experience includes:

Developing Test Documentation:

o16+ years of experience in developing effective, detailed test documentation including test plans, test protocols, metrics based on software requirements (SRS), system requirements (SRD) and customer commitment (PRD), Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM).

oCollaborate with various team members among disciplines to create effective test cases to ensure thorough and complete testing on schedule.

oContinuously improving test coverage and efficiency based on industry best practices (e.g. IEEE, CMM, ISO-9000 standards, etc.)

Vendor / Offshore Model:

oManaged and mentored on-site vendors and off-shore QA resources.

oSupervised and coordinated the various testing efforts (test case development, automated test script creation, test execution, etc.) with assigned resources.

Testing Approach:

oHand-on experience in performing functional, regression, compatibility, integration, security, usability, data integrity, disaster recovery, reliability and user acceptance testing (UAT).

oExperience with distributed, Client/Server, ERP and web-based applications (Java, JavaScript, AJAX, Web Services, Mainframe IBM AS/400).

Error Tracking and Resolution:

oWorking experience in reproducing and reporting software problems and defects using different bug tracking systems (Rational ClearQuest, HP Quality Center, Bugzilla, TestTrackPro, JIRA, Visure, etc.)

Database Experience: Experience with SQL queries to access database and data validation (Data Warehousing, LIMS, ETL, TOAD, Navigator, Oracle, RDBMS, Rational DOORS).

Embedded Medical Devices: Perform verification and validation on Firmware, Software, Integrated components and End-to-End system testing.

Soft Skills:

oExcellent communication, interpersonal, and analytical skills.

oProven ability to learn and rapidly adapt to new challenges.

oLeading by example.

PROFESSIONAL EXPERIENCE:

Senior V&V Engineer – ICU Medical, CA – (08/2019 – Present)

Perform the independent verification and validation activities (IV&V).

Perform ad-hoc, exploratory, functional, integration and regression testing to identify and establish system’s robustness.

Participate in revising and developing test protocols to enhance their comprehensiveness.

Cooperate with Development Team in defect finding and resolution.

Utilize tools such as Visure and JIRA for logging defects and traceability.

Senior V&V Engineer – BIT Group USA, CA – (08/2011 – 08/2019)

Performed integration, exploratory, functional, regression and end-to-end testing on firmware, software, Laboratory Information System/Management (LIS/LIM), embedded and ERP/CRM system.

Developed system test plan, verification protocols, and summary report based on requirement specifications.

Working experience with QMS (Quality Management System), 21 CFR Part 11, IQ OQ PQ Protocols, ISO 13485:2003, ISO 14971, IEC 62366, GxP requirements and regulations.

Created test metrics to track software’s readiness status, root cause analysis and weekly progress.

Implemented testing strategy, standards, processes and services for ERP/CRM systems and internal/external applications.

Participated in evaluating requirements for their testability and clarity.

Developed requirement traceability matrix (RTM) to ensure comprehensive test coverage.

Assisted in facilitating the 510k submission.

Collaborated with technical leaders to develop best practices, pragmatic approach for system/software development and verification methods.

Software V&V Manager – Aubrey Group Medical Technology, CA – (12/2010 – 08/2011)

Created testing protocols and performed verification and validation (V&V) on new releases.

Have knowledge of and in-depth experience with system development, change control processes, verification & validation (V&V), issue tracking and defect management.

Established testing guidelines and mentor a team of 3 test engineers.

Performed testing on firmware and embedded systems – Cytometer, Sound Care, Tinnitus and User App.

Established traceability matrix between test protocols and requirements.

Facilitated the defect resolution process by managing its statuses and release cycle.

Experienced with 21 CFR Part 11, IQOQPQ Protocols and ISO Standard (ISO 13485:2003)

Executed and modified automated test scripts to address new implemented features or bug fixes.

Senior Software V&V Engineer – Abbott Medical Optics, CA – (10/2008 – 12/2010)

Developed test cases and use cases on Software Requirement Specs (SRS) and Product Requirement Document (PRD).

Created testing protocols and performed verification and validation (V&V) on new releases.

Created traceability matrix between requirements, test cases and test results (HP Quality Center 9.2).

Working experience with 21 CFR Part 11 and other FDA’s compliance regulations (ISO 13485:2003)

Interacted dynamically with Marketing, Business and Project Management teams in clarifying and revising system usability and requirements.

Performed firmware and software verification on embedded devices.

QA Manager – Toyota Motor Corporation, CA – (5/2006 – 8/2008)

Performed requirement review (Rational Requisite Pro), gap analysis and risk assessments to determine the most effective testing approach and procedures (80/20 Rule)

Created test plans and test cases to ensure compliance to business requirements (Rational ClearCase, Use Cases, ERP and CRM)

Managed a team of 8 on-site and 5 off-shore test engineers.

Participated in vendor selection process by reviewing and verifying their experience, qualification, past deliverables, internal QA processes and post deployment support.

Established framework for requirement and test case management (QTP, HP Quality Center 9.1)

Performed hand-on testing in various phases of testing (System Integration, End-to-End, Regression, etc).

Performed validation on data warehouse/data mart (Oracle DB, PL/SQL)

Strategized the development of test protocols and procedures for mainframe validation (IBM AS/400)

Senior V&V Engineer – Alcon Laboratories, CA – (5/2005 – 5/2006)

Performed independent Verification & Validation on each release (C#, XML)

Reviewed of Validation Report and participate in product release process (SCM)

Working experience with 21 CFR Part 11 and FDA’s compliant regulations

Analyzed requirements and external specifications to determine feasibility for testing (SRS, PRD, DHF)

Created requirement traceability matrix (RTM) to ensure comprehensive test coverage

QA Manager – Toyota Financial Services, CA – (01/2002 – 05/2005)

Created system integration test plan, reviewed Use Cases, analyzed results and generated metrics (SDLC)

Managed and mentored a team of 15 on-site testers / business analysts, and 30 off-shore resources.

Strategized the development process of test cases and scripts for mainframe (IBM AS/400)

Performed validation on data warehouse/data mart (Oracle DB, PL/SQL)

Established and maintained standards, procedures, checklists, templates guidelines, plans and samples consistent with QA and Testing Best Practices (IEEE, CMM, ISO9000)

Executed SQL queries (TOAD) to confirm values of DB fields and to validate test results for a web-based application. Create SQL scripts for backend SQL testing.

Verified the internal ETL, data mapping processes and reports (PeopleSoft, Oracle DB, MS SQL, Crystal Reports, UNIX)

QA Manager - Washington Mutual Financial Services, CA – (01/2001 – 11/2001)

Planed, designed, and implemented test strategies, guidelines, procedures, plans, cases and scripts Managed and trained a team of 5 test engineers, including their tasks, responsibilities and project deliverable dates.

Documented and handled deviations identified during SQA activities and track the deviations to closure.

Developed and implemented solutions to establish a repeatable, structured and predictable process throughout the organization.

Senior Software QA Engineer - First American Title, CA – (01/2000 – 12/2000)

Developed Use Cases, test scripts, test plans, test cases and regression test suite.

Implemented Rational Unified Process (RUP) & Software Process Improvement (SPI) in software development life cycle (SDLC)

Performed requirement review (Rational Requisite Pro), analysis and design (Rational Rose) and configuration management (Visual Source Safe).

Reviewed the software work products to verify compliance (Rational ClearCase & Use Cases)

QA Manager / Y2K Project Coordinator - Tri-City Medical Center, CA - (09/1998 – 12/1999)

Managed all aspects of the Y2K project (Inventory, Assessment, Triage, Testing and Implementation)

Performed independent verification and validation (V&V) on IBM AS400 mainframe systems (JCL)

Monitored and administered compliance with FDA 21 CFR Part 11 regulation.

Created automated test scripts and utilized job control language (JCL).

QA Manager - Systems Engineering Associates, CA - (02/1997– 09/1998)

Managed 6 test engineers and developed guidelines for QA Department.

Implemented formal SQA, Software Process Improvement (SPI) & Software Process Automation (SPA) methodologies in the software development lifecycle.

Created test plan and test procedures based on requirement specifications.

Developed test cases and implemented automation for performance and functional testing.

System Test Engineer - Qualcomm, Inc., CA – (01/1995 – 02/1997)

Performed system and integrated testing on Omni’s satellite tracking system.

Developed and executed test cases based on functional and technical specifications.

Performed functional testing on embedded chips & systems (C++ Language)

Participated in preparation and review of project's software development plan, standards, and procedures.

Software QA/Test Specialist - Pyxis Corporation, CA - (03/1993 – 12/1994)

Performed platform, stress, functional and system testing on embedded software.

Monitored and administered compliance with FDA 21 CFR Part 11 regulation.

Executed acceptance and regression testing on new releases.

Working knowledge of GLP, GMP, GCP and other FDA regulations.

Software Test Engineer - San Diego Gas & Electric, CA - (08/1990 - 03/1993)

Created standard testing procedures for QA Department.

Performed software analysis and evaluation.

Generated test plans, scripts and general documentation.

Enhanced the bug-tracking database for easy-of-use.

EDUCATION:

MS Windows NT 4.0 Core Technologies Certificate, New Horizons, 1996

Computer Science, Grossmont College, El Cajon, 1989

Information System, San Diego State University, San Diego, 1985

ACHIEVEMENT:

Certified Software Test Engineer (CSTE), Quality Assurance Institute, 1997

Certified Novell Administrator (CNA), Coastline College, 1996

Graduated as Student of Notes, Grossmont College, 1990

PERSONAL:

US Citizen

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