Claret m. Castillo

*** *. ****** ******, *********, Pa 18109

484-***-****

adzgul@r.postjobfree.com

Professional summary

Energetic and efficient Production Operator that uses a variety of equipment types to manage manufacturing and packaging needs, including managing heavy equipment, working with a variety of particular machines and working with safety specialists to ensure that these machines run smoothly and accurately.

Skills & Core Competencies

Top-rated sales + customer service

Safety rules

Effective planning

Data entry

Staff and training development

Fluent in Spanish (Reading & Writing)

Detail oriented

Good communication

Professional Experience

Fresh Pet, Bethlehem, PA 05/2022 - Current

Machine Operator

●Regularly conducting maintenance for various machines, including diagnosing common operational problems and repairing them

●Working hand in hand with safety managers to assure a safe work environment for everyone involved

●Reporting any food or safety problems to upper officials to ensure that they understand the issues that are plaguing the facility

●Conducting regular inspections of machinery and fixing issues in a timely manner to ensure that they run smoothly, avoiding unnecessary delay

Lowes, Flemington, NJ 08/2014 - 08/2020

Department Manager/Sales Specialist

●Provide superior customer service. Drive sales and margin in alignment with the sales goals of the store.

●Oversee a variety of store specific programs: Genesis, IMS, M2O, and Sterling

●Direct and supervise over 70 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

●Assist the other Store Management Team overseeing the overall safety, security, supervision, training, mentoring, and scheduling of all assigned personnel.

●Instruct staff on how to handle difficult or complicated sales.

●Hire, train, and evaluate personnel in sales or marketing, promote or terminate workers when appropriate.

Wells Fargo, Bethlehem, PA 2/2016– 08/2016

Consumer Personal Banker I

●Proactively selling products and services to customers and referring customers to other areas of the bank.

●Manage customer portfolios, services relationships, and cross-sells all products and services

●Provides broad base of financial and credit services with the goals of acquiring the customers' business

●Use profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio

●Resolve difficult customer situations effectively while delivering friendly customer service and ensuring the highest level of customer satisfaction

●Maintaining highly valued customers by utilizing key relationship building skills and effective customer service techniques

EDUCATION

Associates Degree in Education Hudson County Community College 2003-2007