It Support Active Directory
Resume:
THERRELL FLOWERS
**** ********** ** ******* *****: 1-706-***-****
Valdosta, GA 31602 Day Phone: 1-229-***-****
************@*****.*** DSN: 312-***-****
SECURITY CLEARANCE: Top Secret /SCI (expires: 24 OCT 2027)
Summary of Qualification
DoD Directive 8570.1 IAT Level II and IAM Level I certified Information Technology Specialist with 10+ years of experience capable of providing Tier I through III support, configuration and lifecycle management, cybersecurity and information assurance, acquisition support and leadership. In-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of LAN/WAN network systems. Multi-task oriented professional with proven ability to work within or to lead diverse teams.
Skills and Certifications
MCSA Server 2016
MCP 2003/2016
COMPTIA SEC+ CE
COMPTIA NET+ CE
MCSA Server 2003
ITIL v3 Foundation
DISA Defense Enterprise Provisioning Online (DEPO) Entitlement Manager
Local COMSEC Management Software Operator Course (LCMS)
Standardized COMSEC Custodian Course (SCCC)
DoD 8570 Information Assurance Training Level Certified (IAT-III/ IAM-I)
Experience
IT Support Specialist - DLA ESD II
ASM Research
Supervisor: Mr. Don Ward, *****@****.***, 703-***-****
SEPT 2022 – Present
40+ Hours per Week
Diagnose and resolve problems in response to customer reported incidents
Plan and analyze work processes
Research and report trends and patterns of problems
Develop training materials and perform computing/information system training sessions
Develop and maintain problem tracking databases
Install, troubleshoot, and maintain hardware and software
Perform backup and recovery operations
Consult with users to identify needs and requirements
Conduct feasibility studies and trade-off analyses
Prepare business cases, and ensure the rigorous application of information security/Cybersecurity policies, principles, and practices
Support spans desktop, server, and network components
Resolve issues within SAPGui
Use ServiceNow (SNOW) for service desk requests
IT Support Technician III/ Lead (Remote)
Behavioral Health Link (BHL)
Supervisor: Mr. Robert Adams, *******@*******.***, 480-***-****
SEPT 2021 – Present
40+ Hours per Week
Provide technical and operational support and administration of infrastructure to include cloud services, databases, 0365, BHL SaaS Platform support, and Azure AD services.
Ensure computer systems function as expected, are maintained on a regular schedule, and are protected from internal and external threats
Administer Windows Servers, Active Directory, and Exchange
Maintain and administer enterprise anti-virus, patch management, security mitigation, email, and software suites
Perform regular network and system monitoring, troubleshooting, and repairing any identified or end user reported issues
Utilize enterprise ticket management systems for problem resolution, evidence capture, and trend analysis
Interface with internal and external customers and vendors to determine network infrastructure needs
Document all systems administration configuration processes and installation procedures
Administer the creation, operation, permission modification, and deletion of username and passwords of authorized system users
Provide prompt, efficient, and courteous end-user support
Train junior systems staff and technical support personnel on the maintenance of new systems, workstations, and other general office equipment attached to the network
Lead a small team of IT Support Technicians
Employ excellent communication and people skills to instill confidence in customers
Use JIRA for service desk requests
Journeyman-Level IT Specialist/ Systems Administrator
23rd Wing Moody AFB, Exeter Government Services
Supervisor: Mr. Rick Bateman, ********@*********.***, 301-***-**** Ext. 239
FEB 2020 – SEPT 2022
40+ Hours per Week
Individually recruited for this position
Responsible for Site-wide JWICS Command, Control, Communications, Computers, and Intelligence (C4I)
Ensure JWICS/SIPR/NIPR workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, comply with all cybersecurity directives and are on-line and are available to customers
JWICS account management, network storage, local authentication servers, file servers, user privileges, local group policy, local software testing, restoration operations, contingency planning, and data is securely backed up
Perform JWICS specific configuration management and system maintenance to on computers, servers, and all related software and peripherals
Create/migrate JWICS user mailboxes, managed distribution groups, and mail contacts through Air Force NetIQ Directory and Resource Administrator (DRA)
Create/manage JWICS distribution lists, security groups and accounts in Air Force NetIQ Directory and Resource Administrator (DRA)
Implement software patches and cybersecurity directives as required by the network operations and security center or program management office
Manage network individual role-based access controls to systems and equipment
Use remote desktop and Dameware providing Tier II and III troubleshooting support to local administrators at remote sites
Use ITSM/BMC Service Request Management Suite (Remedy) for service desk requests
Ensure security patching is completed, and push JAVA, Notice to Airman (NOTAMS) and Time Compliance Network Order (TCNO) patches to AF JWICS Enterprise
Perform investigative administration to incident response operations in support of Cyber Security Operations Center for malware, spyware, Trojans, unauthorized software, or data spillage
Responsible for troubleshooting, network fault isolations, software upgrades to workstations and servers to include COTS and Government Off-The-Shelf (GOTS) software suites
SYSTEMS ADMINISTRATOR, MID CTR
23rd CS/ NCC Moody AFB, Telos Corporation
Supervisor: Mr. Stephen Little, *******.******.*.***@**.**.***, 229-***-****
APR 2019 – JAN 2020
40+ Hours per Week
Provided systems administration support for systems, servers, workstations, peripherals, communications devices, and software are on-line and supported
Maintained and managed Domain Name Service (DNS) for AETC Active Directory (AD) enterprise
Ensured servers, workstations, peripherals, communications devices, and operating system/application software are deployed in accordance with configuration and lifecycle management directives for network operation, are on-line and are available to customers.
Assigned and maintained user IDs and passwords. Administer user privileges on the system
Performed all system maintenance to ensure compliance with cybersecurity directives
Created/migrated user accounts and mailboxes, managed distribution groups, and mail contacts through Air Force NetIQ Directory and Resource Administrator (DRA)
Created/managed distribution lists, security groups and accounts in Air Force NetIQ Directory and Resource Administrator (DRA)
Implemented software patches and security fixes as required by the network operations and security center or program management office
Tested and validated the proper operation and configuration with appropriate patches and fixes, as required above, prior to restoring any device to the network.
Managed network rights and access to systems and equipment
Used remote desktop and Dameware to troubleshoot and provide Tiers I and II support to local administrators located at remote sites.
Used ITSM/BMC Service Request Management Suite (Remedy) for trouble tickets
Implemented security protocol’s, Information Assurance Vulnerability Alerts (IAVA’s), mitigating security vulnerabilities and risks based on current cyber security standards
Administered Assured Compliance Assessment Solution (ACAS) scans for entire Moody AFB footprint
Enforced Security Technical Implementation Guide (STIG) requirements using Security Content Automation Protocol (SCAP) scans for NIPR/SIPR servers
Responsible for troubleshooting, network fault isolations, software upgrades to workstations and servers to include COTS and Government Off-The-Shelf (GOTS) software suites
SUPERVISOR, INFORMATION SYSTEMS SPECIALIST U.S. ARMY
650th MI Group, Allied Command Counterintelligence, SHAPE Belgium
Supervisor: Mr. George Cesonis; ******.*******@*****.***, 706-***-****
JULY 2016 – MAR 2019
40+ Hours per Week
Provided configuration, lifecycle, and cybersecurity support for 22 sites and five networks (JWICS, SIPR, NIPR, BICES, and NATO) of varying classifications spanning Europe, Afghanistan, and the United States as NATO’s only counterintelligence group
Received personal recognition for work in passing BICES and SIPRNet accreditations and an Army G-2 Inspector General Inspection. Service Desk and Systems Administration inspections were all flawless
Created/migrated user mailboxes, managed distribution groups, and mail contacts through Exchange management console
Managed mobile devices (iPhone) for unclassified communications, creating accounts, configuring phones, and issuing devices to approved permanent and temporary users
Created/managed distribution lists, security groups and accounts in Active Directory (AD)
Managed user role-based access controls and network rights to systems and equipment in Active Directory
Maintained and managed Domain Name Service (DNS) for Active Directory (AD) enterprise
Used remote desktop and Dameware to troubleshoot remote sites and provide support to local administrators in remote locations
Migrated mailboxes between six exchange servers when maintenance or issues arose: resulting in minimal downtime
Coordinated between organization and NATO Communications and Information’s (NCI) Agency for all coalition IT issues at individual locations
Leveraged SCCM to image dell 7010, 9020, and 7050 from WIN7 to WIN10 using PXE boot over the network which provided expedited deployment and reduced user downtime
Used ITSM/BMC Service Request Management Suite (Remedy) for trouble ticket submission of over 350 tickets
Assisted in configuration and deployment of first-ever mobile-BICES for a high-level NATO exercise throughout the Scandinavian countries allowing real-time secure exchange of VTC and counterintelligence data between NATO and partner nations. Personally, led the communication section support for one critical site.
Configured and tested Cisco VTC’s EX60, EX90, VoIP Phones 8865, and 9971; enabled VIP’s and staff ability to conduct video and voice calls and meetings on multiple networks
Implemented security protocol’s, Information Assurance Vulnerability Alerts (IAVA’s), mitigating security vulnerabilities and risks based on current cyber security standards
Troubleshoot 802.1x and port security issues on client/access switches; enables imaging and connectivity
Managed the hand receipt and accountability of over $1million of IT equipment with 100% accountability for the entire S6
Project manager for lifecycle replacement for all IT equipment for 22 sites spanning Europe, Afghanistan, and the United States; personally, supported the lifecycle and complete updates of seven sites
Rebuilt virtual file and print servers using VMWARE vSphere 6.7 Web Client
Traveled to remote locations to rekey type 1 High Assurance Internet Protocol Encryptor (HAIPE) KG-175D and KG-175A TACLANE’s with COMSEC keys and replace them when needed; ensuring continued connectivity; always selected for hands-on missions when sites required rekey
Managed Tier 2 service desk that provides support to 220 users and over 700 assets
Meticulously maintained IT asset management and configuration records in the Army G-2’s Automated Systems Integration Database (ASID) to track all configuration items with documentation and configuration management
Ensured all lifecycle management was planned, implemented, and tracked. This included preplanning, packaging, and shipping equipment; ensuring COMSEC was prepared with transport authorization; travel teams rehearsed; equipment was properly installed with all cyber-related directives (patches and physical security requirements); and all was entered into the configuration management database
Administered Microsoft WSUS for automated patch management ensuring security posture was always inspection-ready
Lead Technician responsible for troubleshooting, network fault isolations, software upgrades to workstations and servers to include COTS and Government Off-The-Shelf (GOTS) software suites
Maximized Army Training and Certification Tracking System (ATCTS) to analyze and track all cyber awareness training and Acceptable Use Policies (AUP) ensuring 100% of users had correct authorization
Worked with a highly secure environment using RSAT tools
Performed Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
Developed and managed organizational units (OU) in Active Directory
Primarily responsible for the CM Database and asset tracking for both hardware and software
Coordinated between organization and the NATO Communications and Information’s (NCI) Agency for all coalition IT issues
SUPERVISOR, INFORMATION TECHNOLOGY CHIEF U.S. ARMY
1st Cavalry Division G6, Ft Hood TX
Supervisor: Ms. Jennifer Liles ********.*.*****.***@****.***, 703-***-****
JANUARY 2015 – JULY 2016
40+ Hours per Week
Supervised, planned, coordinated, and directed the employment, operations, management, and unit level maintenance of all the companies automated systems over four networks
Led all lifecycle implementation of equipment ensuring technology kept pace with mission requirements
Tracked and provided updates to the unit’s configuration management database
Provided technical advice to the Senior Management and staff on new hardware, operating systems, and applications software
Ensured the readiness, health, welfare, and training of 16 employees: lead to increase in morale and promotions
Made coordination with the Ft. Hood Network Enterprise Center to get two employees in the 90-day integration program; resulted in elevated help desk rights
Directed lifecycle replacement of 512 laptops, 28 printers, and 26 VTC suites worth over $850,000 with no loss of equipment
Facilitated the upgrade of 5,765 computers across the company from 32-bit to 64-bit operating systems with zero downtime
Mentored one of my employees to earn his CCENT certification with a first-time certification “Go”
COMPUTER NETWORK DEFENSE PLANS COORDINATOR U.S. ARMY
Combined Joint Task Force (CJTF)-1CD, RC-South Afghanistan
Supervisor: Ms. Jennifer Liles, ********.*.*****.***@****.***, 703-***-****
January 2014 – January 2015
40+ Hours per Week
Served as the principal IT advisor to the Afghan National Army (ANA) 205th Corps Assistant Chief of Staff for Information Management (G6) staff and Corps Signal Battalion (CSK)
Liaison for Regional Command South (RC-S), 205th Coalition Advisory Team (CAT), and the 205th Corps G6
Tracked and reported training, operations, and sustainment
Served as the Information Assurance Manager (IAM), Communications Security (COMSEC) Custodian, and Helpdesk Administrator
Selected to work as the Kandahar Intelligence Fusion Center (KIFC) Systems Control Center (SYSCON) Manager; provided all IT support for the 50-person CJ2 agency
Administered the file server and Active directory (AD) for eight U.S. and Coalition companies; increased information sharing by 90%
Provided system administrator functions on four separate enclaves for over 200 users
Created a Standard Operating Procedure that was adopted by the company
Closed 24 COMSEC accounts and transferred the remaining 27 to new company
Managed and accounted for 1,700 U.S. and NATO cryptographic keys as well as $70,000 in equipment
CYBER NETWORK DEFENSE PLANS COORDINATOR U.S. ARMY
1st Cavalry Division G6, Ft Hood TX
Supervisor: Ms. Jennifer Liles, ********.*.*****.***@****.***, 703-***-****
January 2013 – January 2014
40+ Hours per Week
Implemented Information Assurance (IA) and Computer Network Defense techniques
Assisted the IAM in planning, securing, and ensuring policy adherence for over 6,000 tactical and support information systems for the company staff and 24,000 employees
Created a new system that provided the director a snapshot result of the overall company IA Compliance; decreased time to produce analytical statistics by 95%
Provided essential training to 26 staff section power users
Created a system for hard drive destruction
Ensured all the company IT equipment was scanned and patched prior to four exercises and prepared for worldwide deployments
Enforced Security Technical Implementation Guide (STIG) requirements
GEOGRAPHIC COMBAT COMMANDS/ ARMY SERVICE COMPONENT COMMAND IT COORDINATOR U.S. ARMY 1st Signal Brigade, South Korea
Supervisor: Mr. Robert Beagle, *********@*****.***, 703-***-****
January 2012 – January 2013
40+ Hours per Week
Directly supported the United Nations Command (UNC) Combined Forces Command (CFC) United States Forces Korea (USFK) UNC/CFC/USFK CEO with IT support at the headquarters office, quarters and while traveling in Korea and worldwide
Established and operated a forward based 24-hour control center with three networks
Controlled $1 million worth of travel equipment
Maintained inventories of all unit configuration items
Executed 10 international missions in support of the CEO with zero failures
Executed seven CONUS missions and over 25 missions with the peninsula
Provided guidance and training to the CEO and staff on tactical IT equipment
My team provided over 300 hours of uninterrupted connectivity and IT services during two Korean objectives
Provided training to 12 employees on mobile communications kits and remote site VTC’s
Sole caretaker of classified materials and COMSEC Controlled Items (CCI) equipment while traveling over 98,000 miles with zero loss or incidents
INFORMATION TECHNOLOGY SPECIALIST / MID-LEVEL MANAGER U.S. ARMY
Warrior Transition Brigade, Ft Hood TX
Supervisor: Mr. Kyle Crump, ****.*.*****.***@****.***, 254-***-****
November 2010 – December 2011
40+ Hours per Week
Provided customer support for mid-tier client/server software for mission-essential computer systems
Analyzed computer systems and determined the best procedures to follow to maintain and restore operational systems
Processed over 1,250 work orders in a five-month period resulting in a 95% decrease in wait time of work order completion
Successfully transferred over 450 user’s data from Blackberry curves to Blackberry bolds with 100% accuracy
Supervised the relocation of eight social workers resulting in 0% impact to patient care
Installed and maintained of over 2,500 communications items valued over $1.5 million
Managed the Brigades sprint cell phone bill in excess of $30K per month and monitored all overages and misuse of each device
Supervised automations operations on two networks for over 200 computer and 400 users
Supervised training programs to ensure proficiency and development of unit system administrators
Arranged higher level and contractor support for all assigned equipment
Maintained accountability of over $120,000 worth of automations equipment with zero loss
Received a 95% rating during the Ft Hood Defense Information Systems Agency inspection
Established the NIPR and SIPR Tenant Security Plan (TSP) and SOP; enabled the access to the NIPR and SIPR networks
Coordinated training with the Network Enterprise Center (NEC); resulted in 10 new system administrators
Improved the processing rate of work orders from 60% to 90% within two months
Executed security scans, patching, and anti-virus updates on over 100 laptops and 30 servers
Maintained and operated the Windows Server Update Service (WSUS), Symantec Anti-Virus, Symantec Backup, Exchange, and SharePoint servers
Directly responsible for scanning and monitoring network resources and systems
Trained 60 company admin’s; increased the technical skills and improved automation support throughout the company
Successfully managed 18 SIPR servers; ensuring critical data availability to conduct combat missions
Education
Associate of General Studies, Central Texas College, Killeen, Texas
U.S. Army: Battle Command Common Server (BCCS) Administrator Course
U.S. Army: Global Command and Control System-Army (GCCS-A)
U.S. Army: Network Operations Security Course-D
U.S. Army: Warfighter Information Network-Tactical (WIN-T)
U.S. Army: Information Assurance Fundamentals (IAF)
U.S. Army: System Administrator Network Manager Security (SA/NM)
U.S. Army: Defense/Tactical Messaging System (DMS/TMS) Course
U.S. Army: Retina
References
Mr. Stephen Little
Network Engineer, Telos Corp
*******.******@*****.***
Mr. George Cesonis
S6, 650th MI Group
Currently, Director of Supplier Management for IT Services, Office of Strategic Sourcing, Department of Veterans Affairs
******.*******@*****.***
Mrs. Philipa Pinkard
Deputy Director, Ft. Hood NEC
*******.*.*******.***@****.***
Mr. Richard Warren
Systems Engineer, 650th MI Group
*******.*.*******.***@****.***
(+32) (0)65 44 8869
Mr. Orlando Hernandez
Systems Engineer, 650th MI Group
Currently, Systems Engineer Integration Technologist supporting USAF, Raytheon Corporation
******************@*******.*** *******.*.*********@********.***
Mr. Gary Cole
JWICS Systems Administrator, Leidos
****.*.****@******.***
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