Lucica Marc

Orlando, FL ***** 754-***-**** adzgra@r.postjobfree.com

Summary

Experienced facilitator with a talent for impactful storytelling and public speaking. Transitioned into a managerial role with a focus on compliance, customer service, and operational excellence. Strategic leader and effective communicator with a strong legal acumen. Skilled in training and development, fostering growth and connection. Skills & Responsibilities

Strategic Planning

Workshop Coordination

Contract Drafting & Compliance

Customer Relationship Management

Operational Management

Strategic Leadership

Effective Communication

Legal & Documentation

Financial Management

Performance Monitoring

Contract Review and Recommendations

Budgeting and Cost Control

Experience

FACILITATOR 01/2020 - Current

I Learn America - Orlando, FL

Developed and refined impactful stories for diverse audiences. Mentored students in public speaking and storytelling, resulting in compelling presentations. Utilized personal experiences to foster empathy and relatability among students. Tailored facilitation techniques for various age groups, ensuring meaningful interactions. Applied effective communication and writing skills to transform stories into impactful narratives. MANAGER OF OPERATIONS 01/2018 - 12/2021

Autentic Style salon - Orlando, FL

Orchestrated comprehensive lease agreements, ensuring regulatory compliance. Managed high-volume calls, appointment scheduling, and customer inquiries. Optimized salon operations, introduced operational enhancements, and expanded the business. Enforced operational rules, led and motivated teams, and facilitated conflict resolution. Maintained meticulous record-keeping, mitigating risks in legal matters. Education and Training

WINTER SPRING HIGH SCHOOL - Winter Spring High School Diploma 05/2017

Schedule Interview LinkedIn Resume Received