Customer Service Representative

KARTHEEK VARAKAVI

IT Consultant/Customer Service/Sales Phone: 219-***-****

Email: ********.**********@*****.*** Location: Wheeling, IL OBJECTIVE: A client focused professional with experience in customer service and technology support seeking to join a team focused on delivery high quality work for its organization and clients. I look forward to quickly contributing to the team with my diverse experience as well as continually growing my skill set to meet the evolving needs of the team. SKILLS:

● Client focused

● Qualifying and prospecting leads

● Data management

● Data Analysis

● ERP Application Modules

● CRM Applications

PROFESSIONAL EXPERIENCE:

IDIQ, Mt prospect, IL,

Period: MAR 2023 - Aug 2023

Members Specialist on Retentions

● Worked on different idiq brands like Identityiq, Myscoreiq etc

● Worked on especially Retentions on educating existing members on products how the brands are helpful on credit and identity monitoring

● Receiving at least 60 calls a day inbound and making few outbound calls in order to deliver the product value and maintained the save rate at least 20% a day.

● Worked on Pyxis CRM and other technological platforms inorder to retrieve information and delivering the product information.

● Negotiated with existing members to make them educated on product pricing and uses on how product can monitor credit and personal data protection.

QCSS, Deerpark, IL,

Period: Nov 2022 - Mar 2023

Inside Sales Representative/Customer Service

● QCSS has various clients and particularly worked on couple campaigns.

● Worked on behalf of Ready Refresh which is a Nestle service brand for water bottled dispenser and funding for a new Hampshire radio station.

● Calling at least 350-400 existing consumers a day to educate how important it is to do service on water dispensers and scheduling appointments for the service.

● Calling at least 300-400 existing fund raisers list from the CRM and explain how the funds can help the growth of Radio stations in the community and collect funds through the billing process. Automated Health Systems, Schaumburg, IL, Period: OCT 2021 - OCT 2022 Customer Service Representative/Mentor

● Worked as a customer service representative taking inbound calls for application registration and case maintenance for Tennessee Medicaid.

● Helped many individuals by renewing the coverage process and reading the notices and generated the required notices for the coverage requirement.

● Performed filing an Appeals when required for the members on their coverage change of benefit and start date.

● Mentored various customer service representatives on case maintenance, systems and in-depth functionalities.

● Performed outbound calls to gather the missing information of the members in order to process the coverage status. TRUGREEN, Remote position, Period: JULY 2021 - OCT 2021 Sales & Customer Service (Seasonal Full-time)

● Worked on taking inbound calls and making outbound calls to the customers. Educated customers on various TRUGREEN applications and how it benefits them.

● Generated multiple sales tickets and sold various lawn applications and aeration/overseeding services to the customers. Saved multiple customers from canceling the services by educating the lawn applications and by offering the company designated discounts.

● Also worked on AR module, supported customers through their billing issues, updated payment types, collected the invoice payment Newyork Life Insurance, Remote Position, Period: FEB 2021- JUNE 2021 Marketing & Customer Service

● Understood customer requirements and provided the details on life insurance policies which fit the customers.

● Always passionate to take the customer calls and help them with the billing details and collecting the monthly, semi- quarterly, quarterly and annual payments. Transferred the customer calls to the necessary department in order to meet their needs. Gubagoo, Remote Position, Period AUG 2020 - DEC 2020 Lead Generation Specialist

● Engaged with customers around the world through Gubagoo Chat console and social media platforms, answering their questions about automobile sales, service, parts, and financing

● By understanding customer needs, and following Gubagoo chat protocol, identified qualified leads to direct to relevant business units to drive increased revenue for vehicle dealerships

American Tower Corporation, Marlboro, MA, Period: JULY 2018 - OCT 2018 Oracle Property Business Analyst

● Prepared functional specification documentation for data migration into Oracle ERP, consistent with new lease accounting standards to ensure reliable financial reporting for telecommunications real estate investments

● Prepared validation sheets for monthly assessments of continuing lease profitability for international portfolios, including properties in Europe, Africa, and Asia.

● Collaborated with offshore teams to develop, maintain, and run test scripts in application lifecycle management tool to aid in routine technical customizations and updates

Averon Solutions, Edison, NJ, Period: FEB 2017 - DEC 2017 Jr. Oracle Financial Functional Consultant

● Prepared functional documentation for Oracle implementation project, focusing on General Ledger, Account Receivables, Purchase Order, and Account Payables modules

● Performed system and unit testing, as well as end user training and issue resolution to ensure client satisfaction with implementation Fusion Plus Solutions, Edison, NJ, Period: SEP 2015 - DEC 2016 Oracle Functional Consultant Internship

● Trained on Oracle functional modules including General Ledger, Account Payables, and Account Receivables

● Collaborated with experienced consultants on implementing month end closing processes, reconciliations, and automated reporting in client simulations

EDUCATION:

Master’s in information technology (Computing & Management), VALPARAISO UNIVERSITY, Indiana, USA (MAY 2014 – AUG 2015) Bachelor’s Degree in Computer Science Technology & Engineering, JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, Hyderabad, India (JUN 2009 - MAY 2013)

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