Customer Service Information Technology

MELVENS CELISCA

PROGRAM DEVELOPER

Program developer with experience in catalog and project development, customer service and product interface. Professional practice experience in cyber security and solution strategies to enhance digital assets for clients. Foundational training in Java Script, IT, systems administration and UI. Dedicated to enhancing digital platforms through user interface and technological trends to push products further.

Proficient in scripting, workflow integration and user interface development. EDUCATION

Information Technology

NPower NY New York, NY

Liberal Arts

Nassau Community College

Garden City, NY

WORK EXPERIENCE

CATALOG & SELF SERVICE PORTAL DEVELOPER DOW, MI

Accenture NY, NY

• ‘ServiceNow’ service portal implementation and customization

• Develop service portal widgets and capabilities

• Implements ‘ServiceNow’ users, groups, and roles.

• Assist in the development of processes and standards for conference room designs and support across several different environments. CATALOG DEVELOPER BRISTOL MYERS

Accenture NY, NY

• Review and understand user requirements to provide solution input during service strategy and design sessions

• Engineers ServiceNow IT service catalog implantation to include workflows, business rule customization, and scripting

• Work with our integrators and project managers to ensure proper implementation.

CUSTOMER SYSTEMS SERVICES SVB, CA

Accenture NY, NY

• Process complaints and issues related to PPP loan applications.

• Enhance customer experience through UI applications

• Maintain quality services/platform interface for optimal informational distribution.

•Clearly communicate and document processes to team, vendors and partners.

SYSTEMS ADMINISTRATOR INTERN

Citi Group NY, NY

• Scanning inventory to determine what PCs are end of life, still in use or to be put into stock

• Building desktops and laptops via PXE boot to upgrade to the next version of an operating system

• Replace old hardware from client’s possession with new capable machines.

2021 - PRESENT

2021

NY, New York

347-***-****

*******.*******@*****.***

SPRING 2021

FALL 2019

SOFTWARE

JavaScript

Microsoft Office Suite

SKILLS

Computer Hardware

Customer Service

System Administration

UI

Catalog Development

Technical Troubleshooting

Systems Service Management

Remote Desktop

347-***-**** *******.*******@*****.*** linkedin.com/melvenscelisca/ CERTIFICATIONS

CompTIA A+ Certification:

ServiceNow – CSA

Relevant Courses:

Network+ Security+

Contact this candidate