Dear Sir/Madam,

During my IT career I managed and completed many IT projects in the different area of IT. In my position as IT Systems/Network Administrator for Iyinisiw Management Inc. (only one IT employee in the company) I designed and implemented from the scratch corporate IT Infrastructure, built DataCentre, which include - Domain Controllers, Active Directory, DNS and DHCP servers, High Availability Two-Node MS Cluster on the base of Windows DataCentre 2012 with virtual environment MS Hyper-V, which include several Virtual Servers to provide IT solutions for the company - File-FTP server, Application servers, Network Licensing servers (to enable our Engineers to run their Applications with network licenses - AutoCAD, Caesar, RISA, FE/Pipe, spColumn, ETAP), Backup Solution (Symantec Backup Exec), Antivirus Software, Configured network switches and dual access router (Cisco). Also I implemented VoiP solution. MPLS solution to connect our offices in different geographical locations in one corporate network. VPN solution - for our mobile employees. Implemented from the scratch IBM Domino Lotus Notes Mail server.

In my previous positions I worked with mixed VMware - MS Hyper-V environment (VSB, Northland Properties Inc., Morgan Stanley) and with different Storage solutions, including NetApp.

Below few links to other projects available on-line: Vancouver School Board - MS System Center Data Protection Manager 2012: http://dpm-backup.it-services.ca

Kinexus Bioinformatics Corp. - MS SQL Server Databases, web sites development, IIS & FTP: http://www.phosphonet.ca/Credits.htm, http://www.kinasenet.ca/Credits, http://www.transcriptonet.ca

Since 2009 as a member of the portal for IT Professionals I successfully completed more than 240 IT projects in the broad range of IT area with 100% customer satisfaction (see my public profile on https://www.flickr.com/photos/58886850%40N05/ ) My expertise include but not limited by: Extensive experience in the field of Information Technology (Linux/Unix, Windows OS (all version), Mac OS (all version), Active Directory, SCCM, MS Hyper-V, VMware, Citrix XenApp 6.0-7.x, IIS, DHCP. FTP, DNS, TCP/IP, SMTP, LAN/WAN, SAN/NAS, Routers & Switches, Blade, VOIP, VPN, Databases (MS SQL Server 2000-2021, MS Access 2000-2017), Exchange Server, MS Office 365, MS Dynamics, Sage 50C, Sage CRM, SAP, MS Visual Studio, web design (HTML, PHP), ITIL, Batch &; PowerShell scripting, Excellent analytical abilities and teamwork skills https://www.flickr.com/photos/58886850@N05/, http://www.slideshare.net/rodverdie ; https://www.linkedin.com/in/rod-verdie-1039176, https://secure.plum.io/en/p/CLjasl- EJCPiuR9IwqA2Dw, https://www.youtube.com/watch?v=N1Eo1a6g_Ak ; Best regards,

Rod.

Rod Verdie

3017 Maplebrook Place, Coquitlam, V3C 4A9, British Columbia, Canada Phone 604-***-****, adzgnr@r.postjobfree.com

IT professional specializing in IT Systems Administration, Support and Development for over 27 years.

EXPERTISE

Extensive experience in the field of Information Technology (Linux/Unix, Windows OS (all version), Mac OS (all version), Active Directory, SCCM, SolarWinds Orion, Nagios, MS Hyper- V, VMware, Citrix XenApp 6.0-7.x, IIS, DHCP. FTP, DNS, TCP/IP, SMTP, LAN/WAN, SAN/NAS, Routers & Switches, Symantec App HA, Oracle FailSafe, Blade, VOIP, VPN, Databases (MS SQL Server 2000-2020, MS Access 2000-2010), MS Project, Jira, Agile, Exchange Server, MS Office 365, Nutanix Lync Server 2021, Sage 50C, Sage CRM, SAP,MS Visual Studio, web design (HTML, PHP) ), ITIL, Batch & PowerShell scripting Excellent analytical abilities and teamwork skills PROFESSIONAL EXPERIENCE

Fraser Valley Regional Library ( https://www.fvrl.bc.ca/ ) Abbotsford, BC 02.2023 As IT Systems Analyst under the general direction of the Manager, Information Technology, the Systems Analyst is responsible for the administration and maintenance of the FVRL financial computer system and integrated library system. Gathers and analyzes data from both systems, and provides information for planning purposes. The Systems Analyst also assists in the administration and maintenance of the Library’s computer systems and terminals and related network and communications and equipment, and provides technical support to library staff when required. Works to solve problems related to computer technologies. Sets up new computer systems, both hardware and software, and adds new software applications. Kruger Products L.P (https://www.krugerproducts.ca/ ) New Westminster, BC 02.2019 – 11.2022

As Technical Systems Specialist / IT Coordinator responsible for the coordination of all IT related activities at the New Westminster mill working closely with Corporate IT

• Established and review priorities with site management

• Managed the regular follow-up on the status of all unresolved incidents as well as partnering with the appropriate IT group to ensure business continuity

• Attended and contributed to the Change Management meetings for the Mill.

• Analysed Help Desk incidents to identify recurring problems, documents, recommends and leads the implementation of solutions for elimination of problems.

• Recommended internal systems modifications to reduce incidents and problems.

• Coordinated with multiple internal and external (vendors) to assist with patching and vulnerability remediation

From 04.2018 – 02.2019

As a member of the portals for IT Professional, such as http://gurutogo.com/, https://www.workmarket.com/, https://fieldnation.com/, https://www.flickr.com/photos/58886850%40N05/, I provided IT services in broad range of IT Technologies for small and medium size businesses in BC Lower Mainland. Sage ( www.sage.com ) Richmond, BC

03.2017 – 03.2018 (1 year contract)

As Bilingual Microsoft Specialist/Second Line Support Engineer. (English/French) responsible for:

• an expert level of 2nd line technical support in relation to Office 365 and its integration with various products, dealing with all escalations and complex enquires

• Provide technical assistance, guidance, knowledge transfer and support to the first line customer service advisors

• To maintain a high degree of customer focus for all support queries and to adhere to all service management principles

• Produced internal technical support documentation as required to support 1st line customer service advisors and 2nd line colleagues

• Supported initiatives to explore new ways to use O365 technologies

• Prioritized tickets effectively within agreed timelines, to meet or exceed customer expectations

• Troubleshooted user’s connection issues through the Citrix to the Sage CRM

• Maintained a predictable level of performance and quality by achieving or exceeding agreed service levels and KPI’s

• Managed the escalation and monitor the resolution of customer issues as appropriate with third parties (i.e. Microsoft)

• Updated Sage knowledge base (SAP) - wrote new articles with solutions and modified out dated

• Tools and technologies used: Active Directory, Windows Servers (all versions), ADFS, AAD Connect, DNS, SolarWinds Orion, Nagios, Office365, Azure, Exchange, Skype for Business, Citrix XenApp 6.0-7.x, Sage Software Products (Sage 50C, Sage CRM), SAP, OneDrive, SharePoint, MS SQL Server (all versions) Ivanhoe Cambridge ( www.ivanhoecambridge.com ) Vancouver, BC 05.2016 – 08.2016 (3 month contract)

As Bilingual (French/ English) Technical Support Analyst responsible for:

• 1000 + users environment in 40+ properties across Canada and US

• Only tech in BC, Self-managed reporting to manager at Montreal Head Office

• Provided IT infrastructure and platform assistance for Western Region sites

• Owned and Managed Level 1, 2 & 3 incidents and requests in the Service Desk system making sure all SLA are met

• Setup and configured user’s profile for Citrix

• Monitored Citrix XenApp load and troubleshooted user’s issues with Citrix XenApp

• Resolved user issues to their entire satisfaction based on per-defined service levels

• Provided desktop, application and network end user support services for all users up to the highest level according to established procedures

• Imaging, Software & Application Deployment through SCCM 2007, 2012

• Diagnosed and troubleshooted different workstations, printers/MFP, IOS devices and video-conference incidents

• Maintained corporate IT inventory

• Documented, analyzed and continually improved procedures, problems and their resolution

• Established, built and maintained user relationships

• Tools and technologies used: SCCM, Active Directory, Windows Servers (all versions), Linux, Office365, Citrix XenApp 6.0-7.x, VMware 6.5, MDM Air watch, Nutanix, Footprint, Antivirus Software

Iyinisiw Management Inc. ( www.iyinisiw.com ) Richmond, BC 08.2014 – 02.2016

As IT Systems/Network Administrator responsible for building, management and maintenance of IT infrastructure and communication systems.

Responsibilities included:

• Corporate Network Infrastructure ( design, installations, support services, maintenance )

• Corporate Communication System (Polycom, VPN, IBM Domino Lotus Notes )

• Financial Application Sage

• System Integration, Cyber Security and Backup

• End Users Support Services

• Tools and technologies used: network configuration (LAN/WAN), Windows OS (all versions), Active Directory, MS Hyper-V,NAS, VPN, Symantec Backup, Dell EqualLogic Storage Array, Tape Library, MS Clusters, Cisco switches, routers, MS Office (2000-2013), MS Project, DHCP, DNS, TCP/IP, IBM Domino Lotus Notes, Polycom, Antivirus Software

Vancouver School Board ( www.vsb.bc.ca ) Vancouver, BC 02.2013 – 08.2014

As Enterprise Systems Specialist responsible for maintenance of the VSB’s IT infrastructure and communication systems.

Responsibilities included:

• Corporate Network Infrastructure ( design, installations, support services, maintenance )

• Corporate Communication System (Exchange Server 2013, MS Office 365, Lync Server 2013, VPN)

• Participated in the project MS Exchange Hybrid Deployment and Migration to MS Office 365

• Participated in the project Deployment and Migration VMware 5.1 to VMware 5.5

• System Integration, Cyber Security and Backup

• Databases maintenance (MS SQL Server)

• End Users Support Services

• Tools and technologies used: network configuration (LAN/WAN), Windows OS (all version), Linux, Active Directory, SCCM, VMware, MS Hyper-V,NAS, VPN, MS DPM Backup, VTrak Storage Array, Tape Library, MS Clusters, Symantec App HA, SQL Server (2005-2013), Cisco switches, routers, MS Office (2000-2010), MS Project, DHCP, DNS, TCP/IP, MS Exchange 2010-2013, Office 365, Antivirus Software Northland Properties Corporation ( www.northland.ca ) Vancouver, BC 02.2012 – 02.2013

As Manager of IT responsible for management of the multiple projects, including databases development and maintenance of the Company’s IT infrastructure and communication systems. Responsibilities included:

• Corporate Network Infrastructure ( design, installations, support services, maintenance )

• Corporate Communication System (Exchange Server 2010, VPN)

• Installed, configured and maintained Citrix XenApp; Troubleshooted user’s access to the Applications

• System Integration, Cyber Security and Backup

• Databases Development and maintenance (MS SQL Server, MS Navision, Avanti)

• End Users Support Services

• Tools and technologies used: network configuration (LAN/WAN), Windows OS (all version), Unix, Active Directory, SCCM, VMware, NAS, VPN, IBM TSM Backup, IBM Storage Array N3600, IBM T3200 Tape Library, Citrix XenApp, MS Clusters, SQL Server (2005-2010), MS Visual Studio (2005-2010), Cisco switches, routers, MS Office

(2000-2010), MS Project, DHCP, DNS, TCP/IP, MS Exchange 2007, Kaspersky Antivirus

Kinexus BioInformatics Corp. ( www.kinexus.ca ) Vancouver, BC 01.2007 – 12.2011

As Director of IT responsible for management of the multiple projects, including databases and web sites development and maintenance of the Company’s IT infrastructure and communication systems.

Responsibilities included:

• Corporate Network Infrastructure ( design, installations, support services, maintenance )

• Corporate Communication System (Exchange Server 2003-2007, VOIP, VPN, Maximizer)

• System Integration Cyber Security and Backup

• Databases Development and maintenance (MS Access, MS SQL Server, ACCPAC)

• Corporate web sites development and maintenance

• Migration Exchange 2003 to 2007

• Developing new strategies for the most efficient data delivery and the strongest web presence possible in future site development, in compliance with the latest web standards

• End Users Support Services (including training to use different Applications and Services, like: MS SharePoint, MS Outlook 2010, MS Project, MS Excel, Maximizer, VPN, VOIP)

• Tools and technologies used: network configuration (LAN/WAN), Linux, Mac, Windows OS (all version), Active Directory, VPN, Retrospect Backup, RAID, MS Access, SQL Server (2005-2008), MS Visual Studio (2005-2010), VOIP, switches, routers, Unix shell scripting, MS DOS, MS Office (2000-2010), DHCP, DNS, TCP/IP, MS Exchange, Symantec Enterprise End-point protection Acculogic Technologies Inc. ( www.acculogic.ca ) Vancouver, BC 01.2006 – 01.2007

As Network Systems Engineer managed multiple IT projects for broad range of local businesses, provided IT support for local GVR companies. Responsibilities included:

• Windows and Linux/Unix Support Services

• On-Site Business & Home support services

• Network ( design, installations, support services, maintenance )

• System Integration, Cyber Security and Backup

• Database Development

• Exchange migration (2000, 2003, 2007)

• Tools and technologies used: network configuration (LAN/WAN), Linux, Unix, Windows OS (all version), Active Directory, VPN, Retrospect Backup, RAID, SQL Server (2005-2008), VOIP, switches, routers, Unix shell scripting, MS DOS, DHCP, DNS, TCP/IP, MS Exchange, MS WSUS

Flavor Technology Inc. (IT consulting company www.flavortechnology.com ) Cambridge Bay, NU 10/2005 – 12/2005

As IT Consultant managed multiple IT projects, provided expertise to build IT infrastructure for Kitnuna Corp.:

• Documented and estimated a cost of the current business processes

• Analyzed business and user requirements and objectives

• Defined and documented the scope of each project

• Provided proper documentation throughout each project’s lifespan

• Planed and tracked the project schedule

• Managed project resources

• Liaised with management and end users to ensure that proposed solutions meet business and usability objectives

• Created test cases and manage the testing of completed components

• Developed training materials and training end users on software changes and additions

• Troubleshooted different issues (hardware&software), users support

• Tools and technologies used for this project were: network configuration, Symantec Gateway Security, VPN, Dell OpenManage, RAID, Veritas, Mail Server, Active Directory, Windows OS, Linux/Unix, DHCP, DNS, TCP/IP Morgan&Stanley (brokerage firm www.morganstanley.com ), Halifax, NS 08/2005 – 10/2005

As Senior Consultant provided:

• IT support financial applications for International Market (America, Europe, Asia)

• Monitoring with NetCool alerts, troubleshooting and updating knowledge database

• Monitoring and troubleshooting Autosys jobs flow

• Tools and technologies used for this project were: Unix, Hummingbird RM, AutoSys Scheduler, NetCool, MS Office, VPN, HTML, Active Directory, Citrix EDS (Electronic Data Systems Corp.) (EDS provides a broad portfolio of business and technology solutions to help its clients worldwide improve their business performance www.eds.com ) Port Hawkesbury, NS

11/2004 – 08/2005

As IT Systems Analyst provided:

• IT technical support for the employees Bank of America (including training in Application like MS Outlook, MS Excel, MS PowerPoint)

• Analysis and Support different financial applications, using different tools (Peregrine, Citrix, Active Directory)

• Analysis and troubleshooting different issues for BP (Bank of America) – network hardware, PC, Mainframe and Software Applications

• Tools and technologies used for this project were: VPN, Peregrine, Citrix, Active Directory, Windows OS, Linux/Unix

Royal Caribbean International Inc., ( www.royalcaribbean.com ) Miami, USA Assistant Systems Manager (worked on the cruise ships “Enchantment of the Seas” &

“Brilliance of the Seas” 6 month contract) 09/2003 – 03/2004 As Assistant Systems Manager, managed multiple IT projects:

• Maintained financial, passengers and crew information systems (Oracle, MS SQL, Lotus Notes, PeopleSoft);

• Provided first level shipboard support for all certified applications. Installed personal computers, software and peripheral equipment;

• Assembled and configured basic network components and associated services

• Performed basic network troubleshooting to isolate and diagnose common network problems

• Participated in the computer set-up and breakdown for embarkation processing

• Tools and technologies used for this project were: VPN, Active Directory, Windows OS, Linux/Unix, Lotus Notes, F5 BigIP, Oracle, MS SQL, PeopleSoft Advanced Technologies Center, Powerlasers, DOFASCO, Kitchener On.

(ATC is an innovation leader in the design and integration of laser welding systems. www.laserintegrator.com ) 04/1998 – 08/2003

As Senior programmer participated in the projects for Chrysler and Jaguar:

• Developed and implemented programs for real time control system of welding robots; for serial communication by RS232 (C/C++,LabView,LabWindows/CVI); for Data Aquisition by GPIB (C/C++, LabView, LabWindows/CVI); programs for implementation Fuzzy Logic Control, using MATLAB tools (C/C++)

• Developed Graphical User Interfaces (LabWindows/CVI, Visual C++)

• Developed and implemented program for Laser Vision System of welding robot EDUCATION

State University of Aerospace Technologies

M. Sc. in Computer Engineering

Ministry of the Higher Education

PhD in Applied Science

Microsoft Certified Systems Administrator (MCSA)

Moscow State Technical University

Diploma in Network Administration

DataCollege, Richmond, BC, Canada

Diploma in Oracle DBA/Developer, Java Application Development and ASP e-commerce Sage Software Corp.e-learning courses, Richmond, BC, Canada CISSP Cert Prep: 1 Security and Risk Management

Certificate No: 0BE049DFDEF040EE81D058DEF0F0C55C

Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts Certificate No: 65DED6DF9BBA43B7913305C645B64C4D

Program Management Foundations

Certificate Cyber Security Awareness

Sage CRM Implementation, Sage University Certificate Sage CRM Analyst, Sage University Certificate

Sage 50C Analyst, Sage University Certificate

Programming Foundations: Object-Oriented Design

Certificate No: 63C857BBAD884DBEB13B39D68B84DC3A, 2018 Program Management Foundations, 2018

Certificate No: 3141D4B7559E4343B6E1D97617E1A3E5

Scrum: Advanced, 2018

Certificate No: C4546EEC116A484C8E20EC9DE8A8CF33

Enterprise Agile: Growing Scrum

Feb 2018· License # B30117

Cloud Architecture: Core Concepts

Certificate No: ABA938A605484FE0B1E0C5BE90E518BB

VMware vSphere: Configure and Manage Networking

Certificate No: A1B0DF6EDA8A45BD98B9026CC0C8C281

Linux Foundation Cert Prep: Networking(Ubuntu)

Certificate No: 052C3CA83B554A54BCA19DC2F16820B7

Learning SQL Programming

Certificate No: 5F887A19D6754CCB99AA82F5E3E1361D

Foundation 2009 Diagnostics – Certification (DCSE ID:915) - Dell Certified Systems Expert (DCSE)

Foundations 2010 Portables Certification (ID 2003) - Dell Certified Systems Expert (DCSE) Foundation 2010 Desktops Certification (DCSE Cert ID 3016) - Dell Certified Systems Expert (DCSE)

DCSE OnSite Troubleshooting

Dell - Client DMS (Dell Managed Services) Softskills All diplomas I obtained outside of Canada have been evaluated and I have Canadian equivalents from the University of Toronto, 1998

LANGUAGES: Fluent in English, French and Russian.

Personal Profile:

• A highly positive, determined and resourceful team player who sets high standards and leads by example. Highly self-motivated with a successful record in achieving performance targets. An effective communicator with excellent interpersonal skills at all levels. Proven initiative and drive.

I am the owner and creator of the website www.it-services.ca and also I provide IT services in the Lower Mainland through the portals for IT professionals, such as https://www.workmarket.com/, https://fieldnation.com/, http://gurutogo.com/, for the clients with mixed Windows, Linux/Unix environment https://www.flickr.com/photos/58886850%40N05/ .

• I am Canadian and I have excellent health. Enjoy sailing, swimming, chess, table tennis, travel and music.

REFERENCES:

• Provided upon request.

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