PAULINA DINH

Email address: adzgkt@r.postjobfree.com

Phone No. : 214-***-****

EDUCATION

University Of Texas at Dallas, Texas

Bachelor of Science in Computer Science.

WORK EXPERIENCE

Cotiviti., Irving, TX April 2015 – May 2023

Data/Systems Business Analyst II

Reviews, analyzes and evaluates data/systems business requirements for existing and new development, requirements for critical data functions by working with key stakeholders.

Work closely with development teams, product managers and business users to develop requirements and document process/data flows for technology solution.

Documents technical and business specifications and functional needs and modifies existing requirements. Batch file monitoring and remediation

Data analysis using Excel, SQL, Microsoft Dynamics 365, Control-M, Actian and Azure cloud

Leads the data analysis and profile efforts for new client implementations and system Enhancements.

QA support of requirements and testing.

Facilitates technical meetings with IT and business project team.

Provide consulting support on processes and systems issues.

Responsible for managing technical scope and meeting commitments to customers.

Provides data mappings, user interface specifications, processing logic as per business requirements to the Developer

Communicates with clients, developers and other team members.

Tests development efforts and assists clients in user acceptance testing.

Creates and maintains a project plan, documents meeting notes and distributes to team.

Provides regular status reports to clients, developers, and management as needed.

Provides mentorship and guidance to junior Analysts on the team as needed.

Performs other assignments as required by Senior Management. REALPAGE, INC., Carrollton, TX Jun 2008 – April 2015 Implementation Consultant II – QA Engineer

Manages client and client expectations during the implementation of Portals products and their prerequisite product centers.

Research of reported issues.

Ensure appropriate coverage of application functionality in the various test plans and test cases. Ensure standards and processes are followed and met.

Writes functional test plans/scripts to ensure proper design functionality in accordance with test plan objective.

Responsible for test execution, reporting, and defect tracking.

Functional, Regression, System-Level Integrations, End-to-End and Acceptance Testing.

Builds and maintains relationships with key representatives from other RealPage product groups to ensure successful implementation of products.

Develops and communicates implementation schedule and rollout plan.

Initiates and leads KickOff

meetings for site managers to communicate the project scope and implementation schedule.

Initiates and coordinates implementation closure tasks, culminating in a handoff to the account management team.

Mentors and directs the work of Quality Administrators.

Provides superior customer service to all internal and external customers.

Convert client data utilizing tools provided and documented conversion processes.

Analyze data discrepancies and implement solutions.

Audit and verify information prior to customer activation.

Maintain communication with client as needed to ensure a successful Conversion.

Strong Excel with the big data.

Manage multiple projects at the same time, while meeting regular deadlines.

Effectively communicate with diverse groups such as sales representatives, developers, management and teammates.

Maintain clean and accurate and files.

Using SQL script to check, modify and update customer’s record.

Ensure management is aware of Conversion status. POPCAST COMMUNICATIONS, Hollywood, CA January 2004 – June 2006 Quality Assurance Engineer

Project lead for the POPcast Communications products, working with the project managers.

Developed written test plans, test cases, test procedures and test scripts of the testing effort.

Documented, recorded, maintained bugs, and issued statuses in the issues database.

Provided bugs and issued written status reports as required.

Developed and delivered project milestones for QA participation.

Was responsible for performing QA testing for any of POPcast Communications products on PC

Windows and an NT platform.

Worked on testing applications and reporting defects in HP Quality Center.

Knowledge in C#

Performed manual and automation QA testing.

PHOTOBIT, Pasadena, CA February 2000 – November 2003 Software Test Engineer

Developed the Optical Power Meter by using Visual C++ designed to interface.

Software QA Test, responsible for collection, analysis, and archiving of test data from production and testing facilities are using PC-based methods. Monitored test yields and critical parameters of tested products on a daily basis and regularly reported the findings to production.

Developed the Database by Microsoft Access and Excel, maintained the database, data analysis production, kept track of the data for manufactory department. Assisted production test engineers in developing and optimizing image sensor tests. ROCKWELL COLLINS:

Rockwell Collins Passenger Systems, Pomona, CA October 1998 – November 1999 Software Developer

Responsible for developing the Passenger Announcement/ Video Announcements for the In-Flight System using C language.

Developed DLL for the Passenger Systems.

Designed Airplane Configuration System tool and also developed Test plan.

Developed test script for the Airplane Configuration System using Visual Test.

Maintained specific airline PAT GUI (Primary Access Terminal for Flight Attendant) using Visual Basic.

Maintained SQL Server for the specific airline PAT GUI. Rockwell Collins Government Systems, Richardson, TX May 1998 – October 1998 Software Developer

Responsible for developing the security System using Ada.

Maintained and modified document for Security System. TEXAS INTRUMENTS, Dallas, TX February 1998 – May 1998 Database Management

Responsible for accuracy of hardware tracking databases for TIASP organization.

Created hardware tracking Web user interface.

TECHNICAL SKILLS

Programming Languages: C/C++, C#, VB.NET, ASP.NET, MySQL, Assembly, HTML SQL Server, Java, JavaScript, Python, Visual Test script, Jira, Basic. Operating Systems: Windows, Unix, Linux, Citrix.

Desktop Software: MS Office, Microsoft Word, Microsoft Excel, MS Project, Visual Studio, SQL

Tools/Utilities: HP Quality Center, Rally, QTP, GitHub, GitLab, Eclipse

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