Delphine Danielle MFEGUE EFFA

+237-*********/**1837610

adzge3@r.postjobfree.com

Bilingue français/anglais/espagnol

TRAVEL AGENT

** ***** ** **********

Professional Profile

●Sales and Customer Service Manager

●Customer support and advisor

●Reception, reservations and issuance of plane tickets and exchanges.

●Creation and monitoring of customer profiles

●Prepare daily, weekly and monthly sales reports.

●Perfect mastery of GDS GALILEO & AMADEUS CWA

●Mastery of the Office package (Word, Excel, PowerPoint, Publisher)

●Computer skills

●Good knowledge of public international law

●Good knowledge of administrative writing

●Implementation of sales strategies and customer follow-up

●Excellent knowledge of cash management

Professional Experience

Travel Agent 2016 - Today

Air Cote D’Ivoire SA

General manager of the counter.

In charge of reservations, issuance, and exchange of tickets.

Preparation of daily, weekly and monthly sales reports.

Monitoring of client portfolio.

Establish and settle contracts.

Ticketing Agent 2014 -2016

Agence Française de Voyages

Agency support

Control of booking, issuance and exchange of tickets

Planning of daily, weekly and monthly sales reports

Professional Experience (next)

Head of Sales and Administration 2013 -2014

Chonelaz Rent Car SA

Client Manager

Booking and issuing tickets

Sales and Customer Manager August 2012- March 2013

ASFAR TRAVEL

Client Manager

Booking and issuing tickets

Head of Sales and Administration January 2011- August 2012

PREMIUM TRAVEL

client Portfolio Manager

Booking and issuing tickets

Studies

Master1 Common Law - university of Douala 2010 - 2011

Licence Common Law – University of Douala 2009 - 2010

Diplôme d’Étude Universitaire Générale (D.E.U.G) – University of Douala 2008 – 2009

Baccalauréat A4 Espagnol Lycée JOSS 2005 - 2006

International Training and Certifications

IATA certified Agent.

IATA Certification -Consultant (in progress)

Training on GDS GALILEO (ticketing, after sales)

Training on the GDS AMADEUS CWA (booking, ticketing, after sales)

Contact this candidate