Maria Noor Deep

adzgbb@r.postjobfree.com

347-***-****

8+ years of experience in JIRA Administration, analysis, design, development, Project management, Agile methodologies, Collaboration tools, Continuous integration.

6+ years of Experience working with JIRA management tools, Crucible, confluence pages development and managing end to end support for Atlassian products like JIRA, Confluence, ServiceDesk and Bitbucket.

Leading, planning, and managing documentation projects for product releases.

Experienced in working with Continuous integration builds server configurations and management.

Experience to administer Software Planner ALM for requirements management.

Experience with developing high level Design documents and participating in design reviews.

Experience providing training to development teams on how to track, plan and analyze using JIRA.

Conducted trainings for teams on team collaboration and effective use of confluence.

Preparing documentation plan, estimating work, and assigning work to the team.

Coordinating and tracking all projects for seamless releases using Project Management System JIRA, Source Code Management System SVN and Document Management System SharePoint.

Experience in execution of Functional Testing, Regression Testing, System Testing, Integration Testing and User Acceptance Testing and related test methodologies.

Worked on creating various Workflows, Permission Schemes, Issue types, screens and notifications.

Experience in installing and working with various Jira plugins from Marketplace.

Configuring LDAP on Jira, Stash, Service Desk and Confluence.

Expert in using creating stories and reports like JIRA, Mantis, Snagit and Camtasia.

Working with Project Management Team Foundation Server, SharePoint, Microsoft Project, and JIRA and source code version control SVN environment.

Mentor, coordinator and leadership roles in creation and execution of Software implementation

Worked as Project manager and worked with development, testing and production team to align project deliverables, dates and report issues/concerns.

Interact with business analysts and software developers for bug reviews and participated in QA meetings.

Assisted Scrum team in preparing the Sprint backlog.

Demonstrated abilities with scripting languages, setting up testing environments, creating test suites, and working with databases.

TECHNICAL SKILLS:

Language: JIRA Jebkins/Hudson. PHP. Microsoft Visual Basic, DOS, WScript/CScript, SQL. PLSQL, JavaScript, Java, XML, XSLT, Unix Shell Scripting and Python Scripting

Database: Oracle 9i, 10g 11g, MySQL, MariaDB, postgresql

Atlassian Products: Jira, Bitbucket, Confluence, ServiceDesk

WORK

Client: AMNA ERP, CA Feb 2020 to Current

Role: JIRA Administrator /Project Manager

Responsibilities

Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.

Helping Scrum master across the company to customize JIRA for their requirements.

Work closely with stakeholders to successfully complete IT infrastructure projects.

Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.

Serve as a technical advisor and the primary implementer for new capabilities in JIRA.

Create team specific Agile process flow in JIRA to move tasks from one activity to another.

Installation and configuration of continuous Integration servers.

Create customized dashboards for teams.

Developing confluence pages.

Provide support for the application and infrastructure including troubleshooting, performance tuning.

Integrate User with Microsoft Active Directory.

Integrate with Crucible.

Environment: JIRA, MS SQL, JMeter, Snagit, UNIX, MS OFFICE

Client: IBM, Armonk NY June 2017 – Dec 2019

Role: JIRA Administrator/ Project Administrator

Responsibilities

•Provided end to end support for Atlassian tools like JIRA, Confluence, ServiceDesk and Bitbucket.

•Installation, configuration and maintenance of all Atlassian products.

•Configuring LDAP on Jira, Stash, Service Desk and Confluence.

•Integrated various tools like Bitbucket, GitHub with Jira.

•Provide User Management and support for 2000 users, manage system access across groups to ensure compliance.

•Expertise on deploying and managing resources on IBM Cloud.

•Expertise in Jira migration, Worked on version upgrades from 6.x to 7.x.

•Created and managed 350+ customized Jira projects.

•Management of tickets and other stuff from Console and JIRA REST API

•Architected High Availability of Server instance of Jira (by creating a primary and standby server).

•Worked on taking Jira data hourly backup and maintaining the filesystem to avoid loss of data in case of any issue.

•Worked on generating reports from MySQL for all the users and projects for record.

•Secured JIRA console by managing permissions and limiting JIRA admin access.

•Worked on creating various Workflows, permission schemes, issue types, screens and notifications.

•Experience in installing and working with various plugins from Marketplace.

•Worked with Atlassian support for various issues.

•Worked on other Atlassian Products like Bitbucket, Confluence and ServiceDesk

•Installation and configuration of repository management tools like GitHub and Bitbucket.

•Worked with development and testing teams.

Environment: Cloud Technology: IBM Cloud, Database: MySQL, MariaDB, postgresql Scripting Language: Unix Shell Scripting, Python Scripting Atlassian Products: Jira, Bitbucket, Confluence, ServiceDesk

Emerson, Memphis, Tennessee Sept 2016 - May 2017

Role: JIRA Administrator

Responsibilities

Managing and checking the overall server health and functionality.

Monitoring JIRA disk space usage.

Analyzing and reporting upon JIRA usage and activity.

Supporting network load balancing needs and ensuring its correct operation GLB/LLB.

Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.

Setting up alerts and enforcing policies

Train Business leads with the new JIRA functionalities

Checking for operating system, and JIRA patches and cumulative updates and work with DBAs to apply patches on Oracle environment.

Deploy Test DR environment

Environment: Oracle, Windows, UNIX, Java, MS Office, Load Runner and JMeter

Client: Cymer Incorporation, San Diego, CA Oct 2015 to Aug 2016

Role: JIRA Administrator

Responsibilities

Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA.

Manage user permissions to tools according to the needs of projects and teams.

Lead and provide technical assistance and/or training in using JIRA and Confluence and other tools as identified.

Work closely with other teams to define best practices for using lab tools across the organization and company.

Test new versions of the tools and plug-ins to ensure compatibility.

Research and utilize industry methods and techniques.

Environment: JIRA, .Net, Java, Java Script, HTML, CSS, SharePoint, MS SQL, MS Access, Linux, JMeter

Client: Herbalife International, Los Angeles, CA Mar 2014 to Aug 2015

Role: JIRA Administrator

Responsibilities

Set up the new common ticketing and version control environment.

Manage architecture of the entire system.

Migrated existing systems to new central system.

Provide first level triage of any issues encountered on the system

Define and maintain SLAs and processes for the system including server uptime and consistency.

Set development guidelines for the system for any custom integrations or plugins.

Work with development teams to adhere to the guidelines

Review and approve the addition of all new plugins or custom development to the core system.

Administer the system including but not limited to setting up new users, groups, projects, and configurations.

Define the roadmap of enhancements for the system and socialize the roadmap with other teams.

Manage the development for key system-wide customizations.

Environment: JIRA, Java, HTML, Applets, Servlets UNIX, and Windows, Source Code Management System SVN

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