System Technician

**** ******* *****, **********, ** *****

Donald K. Scott 412-***-**** – ************@*****.***

A highly accomplished, dedicated and disciplined telecommunications professional seeking to contribute to and grow with a dynamic, progressive and innovative organization.

Recognized as a team player and a performer, consistently completing assignments on time and under budget.

A troubleshooter able to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives.

Results oriented individual with an exemplary track record of success in safety and regulatory compliance, quality control, customer service, and operation installation, maintenance and repair.

Proficient in the following: T1, LAN-WAN, Telephony, Ethernet, VoIP, Optical Fiber, IP, Frame Relay, ISDN, DS3, ATM networks, MPLS, WAN, Cabling, DSL, DWDM, Switches, SIP Trunking, Metro Ethernet and Routers.

Work Experience

BANK OF NEW YORK MELLON – Network Engineer (Contractor) - November, 2021 - November, 2022

Responsible for the day-to-day administration of voice and data telecommunication technology systems.

Participated in evaluating and implementing new telecommunications voice and data technologies.

Coordinated and performed system and network moves, adds and changes at all sites. Participated in the specification, design, consolidation and support of existing telecommunication systems and networks.

Assisted in planning the implementation of new technology and systems. Oversees network bandwidth utilization, collection and reporting. Initiates network orders with telecommunication exchange carriers.

Maintained records for moves, adds, and change requests, equipment, circuits, and assisted on telecom billing support. Ensured vendor compliance with contract terms.

VERIZON ENTERPRISE SOLUTIONS - System Technician – March, 1999 – December, 2019

Responsible for completing installation and repair requests for Ethernet Transparent Lan Service (TLS).

Switched Ethernet Services (SES/GPON, TLS, VON, EPL), FTTP, DS3, E911, T1, DS0 services for Verizon’s Retail and Wholesale customers.

Ensure work is performed to meet quality standards and expectations. Duties include: analog voice, digital and analog data, Hi-Cap services, i.e., T1, T-3, TLS, VON and FTTC. Other services include E911 for Allegheny County and City of Pittsburgh.

Position requirements were to support the Western PA district for Wholesale and Retail services installation and maintenance.

Team leader for installation of PRI/BRI/ISDN circuits for large corporate clientele in Pittsburgh.

VERIZON – Switching Equipment Technician NOC – January, 1995 – February, 1999

Performed analysis on all telecom providers and customers call traffic for both inbound and outbound traffic to and from our Pittsburgh office via the AT&T 5e, Siemens and Nortel switches.

Troubleshoot and escalate tickets on customer account issues and service impacted telecommunication services as well as troubleshoot and escalate tickets affecting switch in Pittsburgh.

Contributed to assisting corporate clientele with telecommunication services that need technical support from major telecommunication carriers.

VERIZON – Central Office (CO) Frame Attendant – January, 1989 – December, 1994

Worked inside a central office to connect, disconnect, remove, rearrange and maintain wires on distributing frames.

Replace faulty mux/dac cards.

Central office fiber work, replacing fiber cords, and troubleshooting to make sure they are property connected. Maintained a daily log and filed service orders.

Donald K. Scott

Resume – Page 2

Key Competencies

Fast learner, detail oriented, excellent verbal & written communication, self-motivated, team leadership skills, works well under pressure, Computer Network Operations, Network Engineering, Provisioning, and Telecommunications.

Education

California University of Pennsylvania, 1981-1983

Brentwood High School

*References available upon request

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