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Customer Service Set Up

Location:
Miami, FL
Posted:
September 03, 2023

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Resume:

Cell ph. 305-***-****

Cell ph. 786-***-****

adzfz8@r.postjobfree.com

José Ignacio Quiroz Mora

Objective To obtain a job with your company and pursuing a long term and successful career.

Experience Cinco Telecom Corp – Orbitel Miami-Fl.

Telecommunications Engineer

Successfully achieving in Installing, testing, and maintenance of complex Communications equipment. High level of Technical experience and background in Electricity, Electronics and Telecommunications Operations.

Successfully achieving in the installation, configuration, supervision and troubleshooting of IP Networks based on CISCO and Juniper systems, Routers, L2/L3 Switches, SDH Aggregation systems, etc. Configuration, set-up and problem solutions on OSI/TCP/IP Networks including LAN/WAN Infrastructures IPV4/IPV6 Addressing, subnetting, Static/dynamic routing, VLANs, OSPF EIGRP, RIP, BGP etc.

Successfully installing, configuring and troubleshooting Servers infrastructure including Windows, Linux, Fedora Operating Systems, etc.

Successfully installing and Maintenaning all Electrical infrastructure both ac and dc to efficiently run all the Telecommunication Equipments.

Successfully installing, configuring, troubleshooting and testing of TDM infrastructures for both voice and data networks, including DS0,T1’s, E1’s,DS3.

Successfully installing, testing and management of SM (SDH-stm’x and MM (SONET-oc’x) fiber optic infrastructure for different vendor equipments and Networks.

Successfully achieve in installation, testing and management of IAP and backhaul networks, including wavelengths, 1Gig, 10Gig, 100Gig fiber optic links infrastructure for different vendor equipments and Networks such as Cisco and Juniper.

Management of all the technical operation of the company including trouble ticket solutions for the company’s customer service.

Management responsibilities included Network infrastructure engineering operations and control of all the equipment embedded.

Full 24/7 support on site and remote for the Telecommunications systems of Cinco Telecom-Orbitel in Miami, Fl. for both IAP and Backhaul Infrastructures.

Experience on IP and Backhaul Network Operations with 10+ years of working in installations, implementations and setting up, optimization and troubleshooting of different network infrastructures like Cisco and Juniper Network.

Always focused at troubleshooting and resolving different types of Network issues to ensure maximum uptime, guaranteeing efficiency, network health, minimizing network downtime and ensuring always high availability.

Very high ability to work in teams and also alone in planning, and performing.

Management of projects with different providers as Sprint, Cogent, Telxius, Arelion, etc. and delivering secure solutions.

Collaborated with different functional teams to deploy new network services, including Internet access providers and transport infrastructure.

Management of vendor and providers relationships, negotiated contracts, and ensured timely delivery of network equipment and services.

Planning and execution of annual Budgets for the growing IAP and Backhaul Networks, enhancing network efficiency and reducing operational costs.

Datacenter manageability operations in Premises like Equinix MI1 in Miami, Equinix DC1 and DC2 in Ashburn and Cologix JAX1 in Jacksonville.

Universal Phones Inc. Miami, Fl.

Head of Computing & Communications Engineer

Installation, configuration, set-up and management of integrated switching and billing systems NTS1000 and NTS2000 for telecommunications applications; voice traffic included.

Design, Implementation, set-up, management and maintenance of the prepaid platform “Tarjeta 5” and “La Rendidora” for Orbitel Colombia.

Management and maintenance of the prepaid platform “Universal” for Universal Phones .

Design, Implementation and coordination of Windows/Unix/Linux Network/Intranet for the operational purposes of the company.

Creation and supervision of CDR’s for all IXC either INBOUND or OUTBOUND Traffic.

Database management SQL Unify and Informix based.

Installation and maintenance of VoIp Networks, VoIP Peerings stablishment, Cisco Call Manager.

EQUITEC/CUMMINS-ONAN. Medellín, Colombia

Head of Computing & Project Engineer.

Design and Implementation of monitoring networks for Power Systems with a training course by Cummins-Onan in Minnesota

Management and implementation of Linux/Windows networking.

Development of Software/Networking hardware/Firmware

Design of Automated control systems local and/or remote for Power systems.

Development and implementation of brand new technologies.

Implementation of training courses for new recruits. TECHNICAL SERVICES/IMPSAT Medellín, Colombia

Junior Communications Engineer

Design, Installation, implementation and set-up of satellite communications links such as VSAT, DATA PLUS stations and point to point microwave links

Education

University of Antioquia Medellin, Colombia.

Bachelor's Degree in Electronic Engineering,

Electronics Engineering

Validated as BS in Electrical Engineering in USA

Pontificia Bolivariana University Medellín, Colombia

Master Degree in Management of Technologies for Engineers Validated as Master in Management of Technologies in USA Broward Community College Broward, Fl. USA

English for Academic Purposes EAP.

Summary of

Qualifications

Energetic and resourceful, self-directed and committed to excellence. Exceptional follow-through, analytical, and problem resolution skills, demonstrated ability to oversee projects from concept to successful conclusion.

Strong communication and personal skills.

A proven ability to adapt to changing situations, with the talent to comprehend quickly and excel.

Highly motivated individual who excels at challenging work situations and willing to make an immediate contribution.

Able to work under pressure in fast paced, time-sensitive environments and finish projects within budget.

Excellent ability to learn and assimilate new information, technological and functional.

Current Education in Colombia is actually equivalent to the U.S. Bachelor of Science in Electrical Engineering and Master of Science in Management of Technologies awarded by regionally accredited Universities and validated for a recognized and accredited institute that valuates and validates educative credentials in the United states.

Fluent in English and Spanish.

Actual Status in USA = US Citizen



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