Customer Service Representative

Jenevynne Johnson-Cole

SKILLS

Customer service, organization, handling money, inventory, achieving quotas and goals

EXPERIENCE

Fragrance Outlet - Assistant Manager

Livermore, CA

**/****-*******

●Aiding and speaking to customers in selecting the right fragrance, explaining promotions and deals, cash register, money count, inventory

●Reading and responding to emails, store analysis, customer inquiries, honing in on company and store goals

●Handling and organizing shipments

Black Angus Steakhouse - Hostess

San Lorenzo, CA

05/21-09/2021

●Welcoming customers and ensuring that they are seated and receive attentive service.

●Maintain waitlist of patrons during busy meal service while providing accurate wait times estimates, pass out menus, and accept phone calls.

●Optimize seating at different tables to ensure even workload for wait staff.

●Handling deliveries to drivers and carriers

Shoe Palace - Customer Service Representative

Livermore, CA

08/2020-02/2021

● Offered advice and assistance to customers, paying attention to special needs or wants.

●Educated customers on promotions to enhance sales

●Regularly exceeded daily sales and product add-on quotas.

Auntie Viv’s Shave Ice - Server/Cashier

Dublin, CA

07/2018 - 03/2020

●Counted money in drawers at beginning and end of each shift.

●Prepared beverages and filled customer’s food orders

●Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

EDUCATION

Castro Valley Virtual Academy

January 2020 - June 2022

Graduate

Castro Valley High School

August 2019 - December 2019

Dublin High School

August 2018 - June 2019

OTHER VARIOUS WORK

Palo Alto, CA & San Francisco, CA

01/2012 - current

●Helped elderly in fun activities

●Assisting disabled clients with daily functions to facilitate independence and well-being

●Preparing meals for the elderly and disabled

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