Customer Service Rep
Resume:
Sandra McCoy
Email *************@*****.***
Phone 214-***-****
Address P.0.Box 803053
Location Dallas TX United States
Work Experience
TTEC Fundamentals Englewood CA United States
Customer Service Rep.
Oct.2022 - Present
Engage with Customers who have questions regarding their Medicare and Pharmacy benefits
managemnets.Customer Service areas include: Medical coverage,general questions for members pharmacy
coverage .Worked remotely with no problem with the internet provider(Verizon) 5G
Served as a friendly, hardworking, and punctual employee.
ExamOne/Quest Diagnostics Plano TX United States
csR/Phleb
Mar.2014 - Aug.2022
1. Started as a field examiner driving to clients houses or meeting site to conduct physical exams for Life
insurance Companies.The physicals consisted completng Physical measurements and collecting Blood and urine
and sending specimens to lab for testing of coverage range for clients as a Mobile Examiner, Worked as an
Examiner in the feild till Feb,2022 till Aug,2022 and Advance to move in the office to provide additional
Customer Service for clients and complete other task within the office.Still completing exams within the office
and schedule appointments for other offices and one that i worked in.Conducted inbound and outbound call to
schedule and answer question for clients on coverage and appointed times of schedule also for agents inquiring
on clients statue of lab resits submited process.Stock the exam rooms for prepare of next day of exams with all
needed to complete exams.Train new hiries before they where to start out in the field and also ones to start in
office with me.Made sure to open office at start of day and at end to set alarm of the office
IC Solutions/DirectDialoge Denver CO United States
Call Center/Customer Service Rep.
Mar.2018 - Aug.2018
Worked as a Remote Customer Service Rep.to set phone service for citizens who have love ones incarcerated who
are in need to communicate with through this company
‘Worked well independently and on a team to solve problems.
Worked in accordance with company values to achieve future goals.
Parame: Speci t Dallas TX United States
CMA/Phlebotomy
Mar.2009 - Mar.2014
‘As a contractor from school,i completed exam for this exam company for life insurace company as a Mobile
examiner. Met with clients to conduct Physicals for life insurance companies.And also collect Specimen and EKG if
requested by Underwriter-Review with client to verify medical background to submit to insurace companys
Served as a friendly, hardworking, and punctual employee.
‘Worked well independently and on a team to solve problems.
nal Teachers Associates Life Ins Ad
Lead Application Verification Tech
Oct.1999 - Mar.2006
Assist the Underwriter in gathering medical information on clients to get qualified for life insurace coverage. Typed
letters and maintain a pending file for new clients,Extract previous recorded phone call for the Unerwriter to
review on President of company request.
Promoted a positive public image for the company and worked to control the dissemination of information.
Maintained an eagerness to add to my knowledge and skills.
Education
Kaplan College Dallas TX United States
al Assist/CSR, Certified Me
18 - Feb.2009
al Assistance
Mar.2
Completed course as a Medical Assistance which are also known as Medical Service providers, Assistant
Technician, Nurses,
Brookhaven College Addison TX United States
Computer Software Trai rosoft Office User
Jan.2000 - May.2000
9, Cerified
knowlege of the system
Skillspatient
Time care
Manament Batetamer
Appointments SRDYEffig
* Organization
SUMMARY
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
Proven ability to establish and maintain excellent communication and relationships with clients.
Dedicated to identifying customer needs and delivering effective solutions to all problems.
Patient-care oriented, bringing forth a compassionate and friendly attitude.
Contact this candidate