Rebecca Thomas

Lafayette, IN *****

adzfww@r.postjobfree.com

+1-765-***-****

Summary of Abilities

• Ability to perform at a high level of customer service based on my 10+ years experience

• Ability to work well as a team or individually

• Willingness to learn

• Detail-oriented

• Ability to multi-task

• Experience using internet and Microsoft Office

• Experience performing clerical duties, such as filing and answering phones Authorized to work in the US for any employer

Work Experience

Telephone secretary

Newtown answering service - Remote

May 2023 to Present

Most calls scoring above 90% quality score, meaning followed criteria per client Moved to senior operator, taking all types of calls within 3 months. Telephone Operator

Lafayette Telephone Answering Service - Lafayette, IN August 2021 to May 2023

Take emergency calls for businesses after hours

Take messages from callers and send to office after hours Customer Service Representative

CFA Staffing - Lafayette, IN

May 2021 to August 2022

Work remote in call center environment providing customer service Follow scheduled breaks and lunches that may change due to business needs Providing correct information depending on project Production Worker

Wabash Center - Lafayette, IN

March 2020 to April 2021

Peel paper from shims to prepare for next step in process Poke rivets into holes of shims so can be prepared for shipping Server/Bartender/Catering

Courtyard by Marriott - Lafayette, IN

June 2017 to March 2020

Took orders, made food or drinks- including Starbucks coffee Bartending with liquor license following state laws Working catering events including prep, set up, and tear down Guest Services Representative

Gordmans - Lafayette, IN

September 2019 to February 2020

Process sales and returns with great customer service; answer phone and inform manager of calls promptly; other tasks per management

Certified Medical Assistant

Riggs Community Health Center - Lafayette, IN

April 2018 to July 2019

Bring patients to room, take vitals, and record history in health record computer system (NextGen), prepare charts

Customer Service Associate

Ollies Bargain Outlet - Lafayette, IN

October 2017 to April 2018

Rehired as sales associate and promoted after a month to customer service associate. Scan Coordinator

Payless Grocery - Lafayette, IN

March 2017 to September 2017

Started as overnight grocery clerk and promoted after two months to scan coordinator. Customer Service Supervisor

Ollie's Bargain Outlet - Lafayette, IN

February 2015 to May 2017

Promoted twice within first year of employment

Sales Associate Lead

Dollar General

November 2012 to February 2015

Promoted within first six months to a lead position Crew

McDonalds

November 2012 to June 2013

Primarily focused on customer service skills for the drive-thru Education

Associates of Applied Science in Medical Assistant Harrison College - Lafayette, IN

Skills

• Customer Service

• Call Center

• Cash Handling

• EMR

• Vital Signs

• Injections

• Restaurant Server

• Medical Records

• Epic

• Scheduling

• Patient Care

• Medical Scheduling

• Guest Services

• Medical Office Experience

• Computer Skills

• Phone etiquette

• English

• Typing

• Communication skills

• 10 key typing

• Office experience

• Data Entry

Assessments

Written communication — Proficient

August 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate