Customer Service Call Center
Resume:
Rebecca Thomas
Lafayette, IN *****
***********@*****.***
Summary of Abilities
• Ability to perform at a high level of customer service based on my 10+ years experience
• Ability to work well as a team or individually
• Willingness to learn
• Detail-oriented
• Ability to multi-task
• Experience using internet and Microsoft Office
• Experience performing clerical duties, such as filing and answering phones Authorized to work in the US for any employer
Work Experience
Telephone secretary
Newtown answering service - Remote
May 2023 to Present
Most calls scoring above 90% quality score, meaning followed criteria per client Moved to senior operator, taking all types of calls within 3 months. Telephone Operator
Lafayette Telephone Answering Service - Lafayette, IN August 2021 to May 2023
Take emergency calls for businesses after hours
Take messages from callers and send to office after hours Customer Service Representative
CFA Staffing - Lafayette, IN
May 2021 to August 2022
Work remote in call center environment providing customer service Follow scheduled breaks and lunches that may change due to business needs Providing correct information depending on project Production Worker
Wabash Center - Lafayette, IN
March 2020 to April 2021
Peel paper from shims to prepare for next step in process Poke rivets into holes of shims so can be prepared for shipping Server/Bartender/Catering
Courtyard by Marriott - Lafayette, IN
June 2017 to March 2020
Took orders, made food or drinks- including Starbucks coffee Bartending with liquor license following state laws Working catering events including prep, set up, and tear down Guest Services Representative
Gordmans - Lafayette, IN
September 2019 to February 2020
Process sales and returns with great customer service; answer phone and inform manager of calls promptly; other tasks per management
Certified Medical Assistant
Riggs Community Health Center - Lafayette, IN
April 2018 to July 2019
Bring patients to room, take vitals, and record history in health record computer system (NextGen), prepare charts
Customer Service Associate
Ollies Bargain Outlet - Lafayette, IN
October 2017 to April 2018
Rehired as sales associate and promoted after a month to customer service associate. Scan Coordinator
Payless Grocery - Lafayette, IN
March 2017 to September 2017
Started as overnight grocery clerk and promoted after two months to scan coordinator. Customer Service Supervisor
Ollie's Bargain Outlet - Lafayette, IN
February 2015 to May 2017
Promoted twice within first year of employment
Sales Associate Lead
Dollar General
November 2012 to February 2015
Promoted within first six months to a lead position Crew
McDonalds
November 2012 to June 2013
Primarily focused on customer service skills for the drive-thru Education
Associates of Applied Science in Medical Assistant Harrison College - Lafayette, IN
Skills
• Customer Service
• Call Center
• Cash Handling
• EMR
• Vital Signs
• Injections
• Restaurant Server
• Medical Records
• Epic
• Scheduling
• Patient Care
• Medical Scheduling
• Guest Services
• Medical Office Experience
• Computer Skills
• Phone etiquette
• English
• Typing
• Communication skills
• 10 key typing
• Office experience
• Data Entry
Assessments
Written communication — Proficient
August 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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