Customer Service Human Resources

Amanda K. Yowell

**** **** **** ****** *** * Kalamazoo MI 49006

Primary Email: ************@*****.***

Cell: 517-***-****

Summary of Skills

Strong Communicator / Versatility / Relationship builder / Fast Learner / Strong work ethic / Strong Computer Skills / Personable / Customer Service

Education

Breckenridge High School – General Studies (2007)

Work Experience

Kalsee Credit Union (Kalamazoo, MI)

Mortgage Servicer/Sales Assistant Oct 2020-2022

Order Appraisal with in 24 hours of them being assigned.

Clear conditions in a timely manner when asked to by the MLO’s

Send Clear to Close email and schedule with all parties involved

Schedule closings with Title Companies

Return all voicemail in the mortgage mailbox with in 24 hrs

Update all homeowner’s insurances with correct mortgagee clause

Get all signed closing disclosures back before closing

Wire funds for closing

Upload all Recorded Mortgages to our file system.

Pay homeowner’s insurance invoices

MER (Teller) October 2019 - 2020

Administer friendly customer service in person and through high traffic drive-through

Maintain accurate money counts on transactions, drawers and vault

Assist in training of new tellers for main lobby and drive-through

Display versatility by working across multiple branches and teams

Assist customers and the loan departments with referrals to assist in the closing of new loans

Commit to regular training to improve skills, learn other areas of bank and grow knowledge

Roosters Waterfront Grill (Clarkston, WA) May 2014 – August 2015

Server / Bartender / Shift Leader

Lead bartender and server for high volume restaurant

Assisted with shift organization, leadership and training

Provided excellent customer service with positive attitude to multiple customers daily

Managed shift money in forms of bar drawer and server bank

Lenard’s Waterfront Grille (International Falls, MN) April 2012 – April 2014

Bartender / Trainer / Shift Lead / Asst. Bar Manager

Closing bar manager and assistant to the bar manager

Used strong people skills to provide unique customer service experience to variety of locals and tourists

Managed and accounted for bar money at end of night

Responsible for opening and closing the bar

Trained new employees and provided mentorship

Oscar’s Bar and Grille (Midland, MI) March 2010 – March 2012

Bartender / Server / Trainer

Provided positive customer service in high stress extreme volume restaurant

Provided GM with assistance ordering food and beverage

Accurately managed bar and lotto money daily

Trained new staff and provided assistance with large party planning

Applebee’s (Midland, MI) July 2006 – March 2010

Host / Server / Bartender / Trainer

Coordinating flow of restaurant as a shift trainer

Fast and accurate management of restaurant money intake

Liquor and food inventory

Provided accurate and fast service to patrons

Learned fast and gained rapid gains in seniority

References

Kathi Vlachos (Mortgage Manager) 269-***-****

James Wood (Kalsee Westnedge Branch Manager)

Bonnie Helderman (Lenard’s Manager) – 218-***-****

Curtis Frieling (Oscar’s GM) – 989-***-****

Laura Vineck (Head of Human Resources Kalsee) 269-***-****

Contact this candidate