Customer Service Data Entry

Denise L. Mellado

**** *. ****** ***• Chicago, IL 60652 773-***-**** • **************@*****.***

Objective: To obtain a position utilizing the abilities developed through experiences, work history and education with the opportunity for growth.

Education: Joseph Business School Forest Park, IL

Business Entrepreneurship 2017

International Academy of Design & Technology Chicago, IL Fine Arts in Fashion Design Bachelors 2005

American InterContinental University-London London, UK Study Abroad Program 2004

Technical Skills:

45wpm Adobe Illustrator MS Office (Word, Excel)

Photoshop Windows XP & 2010 Bilingual (Spanish/English) Experience:

CPS Nathan S. Davis Chicago, IL

Special Ed Teacher Assistant 08/2017 to Present

● Work under the general guidance of the school principal and immediate supervision of teacher.

● Assisted students in understanding and completing classroom assignments.

● Providing one on one tutoring and assistance with classroom teacher. CPS Richard J. Daley Academy Chicago, IL

Teacher Assistant 10/2009 to 08/2016

● Work under the general guidance of the school principal and immediate supervision of teacher.

● Assisted and worked with school aged children and modeled appropriate student behavior.

● Coordinate day to day activities, assignments and collaborate with classroom teacher as needed. WYCC TV 20 Chicago, IL

Membership Assistant 07/2007 to 10/2009

● Data Entry: Process all incoming donations daily (via phone bank, renewals, web, etc.)

● Customer Service: Check voicemails on all lines every morning. Answer incoming member calls responding promptly and efficiently.

● Arrange mailings for program guides, pledge reminders, individual receipts and premiums for members.

● Copy and file all received check and credit card donations. Bright Horizon Chicago, IL

Teacher Assistant 04/2005 to 12/2005

● Utilized teaching skills to assist teaching staff.

● Discussed assigned teaching area with classroom teacher to coordinate instructional efforts.

● Planned, prepared and developed various teaching aids.

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