Network Administrator

Wesley W. Williams

******************@*****.***

Home/Cell: 240-***-****

Experience

*/**** - *******

Exelon (Tek-Systems Contractor)

Baltimore County, MD

ITOC (Information Technology Operations Center) Administrator Monitor and provide maintenance assistance for Exelon’s nationwide network providing fault detection/isolation, incident reporting, for carrier and internal telephony and ethernet, DS0’s, T1’s, OC3, OC12, and 10/100m Ethernet connections, while utilizing knowledge of OSPF, MPLS, BGP, RIP, IGRP, EIGRP protocols. Experienced with top network device vendors such as, JUNIPER, and CISCO. Experienced navigating user interface for CIENA. Coordinate and dispatch technicians to repair and/or replace network devices for Exelon’s infrastructure. As well as multiple ISPs, and onsite network engineers and hardware technicians. Worked with gas dispatch technicians to provide safe monitoring across Exelon’s proprietary energy network. Exceptional oral and written communication skills utilized while explaining complex network conditions during network outages.

11/2012 - 11/2021

SAIC (Science Applications International Corporation) NASA-Goddard Space Flight Center

Greenbelt, MD

Network Operation Center Technician

Monitored and maintained the NASA’s NASCOM network providing fault detection, incident reporting, fault isolation for 16/64 kbit voice circuits, DS0’s, T1’s, OC3, OC12, and 10/100m Ethernet connections, while utilizing knowledge of OSPF, MPLS, BGP and IP protocols. Experience with CIENA, JUNIPER, CISCO, RAD IPMUX, JUNIPER FIREWALL troubleshooting. Coordinated and dispatched technicians to repair/replace network devices for NASA’s infrastructure with multiple carriers, ISP’s, and onsite hardware technicians. Worked with voice technicians to provide clear voice communications across NASA’s proprietary voice network. Opened technical cases and initiated RMA’s for faulty network devices to include Cisco and Juniper routers, firewalls, and switches. Assisted Network Engineers with out-of-band connections to modems while troubleshooting. Investigated point of contact information of NASA’s multiple projects technical personnel. Exceptional oral and written communication skills utilized while explaining complex network conditions during outages. 2/2010-11/2012

Skyline Network Engineering

Department Of Information Technology

Glen Burnie, MD

Network Operations Center Technician

Monitored and maintained the State of Maryland’s network elements with HP OpenView and SolarWinds Orion network management tools. Performed T1 testing on Verizon and AT&T provided circuits. Configured SONET STS and OC3 channels for multiple State Agencies. Troubleshot MPLS layer 2 connections traversing the LAN to restore connectivity to CPE devices. Locally configured and remotely managed, Overture ISG140 and ISG180 Ethernet ove TDM devices located at customer premises. Configured OC3 and DS3 channelized T1’s on Overture ISG 6000 Multi-Service Carrier Ethernet nodes. Configured T1 channels on Cisco’s ONS 15454 Multi-service Transport Platform via Cisco Transport Controller. Utilized Remedy’s ticketing software to create tickets. Opened technical cases with Cisco, Juniper, Overture customer support teams to resolved network device issues. Troubleshot and configured core Juniper J6350 Modular Routers to restore customer services. Troubleshot and configured Cisco 3750 access layer switches providing services to multiple state agencies. Utilized knowledge of protocols such as, ATM, SONET, ISDN to restore WAN links with internet service providers

(Verizon, AT&T, CenturyLink and others).

12/2007 - 1/2010

Verizon Telecom

Falls Church, VA

Central Office Technician/ Network Technician

Provided maintenance of wide and local area networks. Troubleshoot DS1, DS3, and OC3 circuit issues. Perform test on DS1, DS3, and OC3 circuits, utilizing TL1 commands and vendor proprietary management software. Maintain DSL circuit equipment to include Alcatel 7300, Alcatel 1000, Lucent CBX 500 and GX 550, Adtran 1224, and Ciena 7100. Troubleshoot trouble tickets using vRepair and Remedy ticketing software. Monitored network elements via Alcatels AMS and Adtran EMS management software. Opened telnet sessions to test and upgrade network elements. Worked with IP network operation center technicians to isolate network troubles. Also worked DSO issues when necessary.

1/2004–11/2007

Raytheon

Springfield, VA

IT Specialist

Provide installation and maintenance of LAN/WAN fiber optic cabling, hardware and software fault isolation, repairs, installation, upgrades and configuration management. Identify, diagnose, and repair or assist senior tech control personnel in repairing TDM, IP, and ATM network devices using Network Management Systems and rack mounted test equipment. Perform daily, monthly, and yearly operations and maintenance of cryptographic devices, and the loading of cryptographic keys. Provide programming and troubleshooting on TIMEPLEX, CISCO routers, and CISCO switches.

7/2003-1/2004

General Dynamics

Fort Belvoir, VA

Field Representative Specialist

Provide installation and maintenance of LAN/WAN fiber optic cabling, hardware and software fault isolation, repairs, installation, upgrades and configuration management. Experienced in troubleshooting failures on LAN/WAN type environments including fiber optic cable termination. 8/2001-7/2003

Air Force Special Operations Command

Royal Air Force Mildenhall UK

Ground Radio Maintenance Lead Technician

Planned, operated, and maintained 24 hour ground communications in support of Air Force Special Operations Command operations. Provided command and control communications for long haul point-to-point utilizing: UHF single channel (SATCOM) circuits for secure voice or data with facsimile or tactical computers; HF SSB circuits providing secure/non-secure voice and data. Provided secure landline capability, tactical telephones, and tactical switchboard for secure/ non-secure communications

3/1998-8/2001

Air Mobility Command, Andrews AFB, District Heights, MD Presidential Radio Maintenance and Switch Technician Maintained the Presidential Communications Telephone Switching Network, which allows Air Force One to communicate with the white House Communications Agency, the Pentagon, the Department of State, and other ground agencies via HF and UHF satellite voice and data communications equipment. Maintained telephone switch and related line equipment at the United States Air Force Global HF Control Station, which provides worldwide command and control communications between all DOD ground agencies and aircraft during peace and wartime activities. Perform depot level maintenance on all systems to provide zero downtime for customers.

Education

March 2012

Anne Arundel Community College Cisco Networking Academy March 1998

U.S. Air Force Technical School

Ground Radio Maintenance Technician

June 1993

Northern High School, Baltimore, MD High School

General Curriculum

June 1992

Mergenthaler Vocational Technical High School, Baltimore, MD Electrical Construction and Maintenance

Skills

• Cisco Certified Networking Academy - CCNA Completed 2012 prior to previous employer. Currently studying to schedule exam.

• Technical Control Watch Officer for a prominent Department of Defense agency.

• Team Chief for US Air Force Special Operations Command conducting site survey, design and establish a RF radio ground site.

• Working knowledge of all test equipment includes: Wireshark, DPM-3 wattmeter, 475M Oscilloscope, RCL bridge test set, Time domain reflectometer, Fireberd, Fluke Multi-meter, Frequency Counters, etc.

• Preventive maintenance inspections on RF radios

• Troubleshooting the transmit and receive paths of any RF radio system to isolate a fault.

• Configure and fault isolation of CISCO 3750 series switches, Juniper J6350 routers and firewalls, Cisco ONS 15454, and Overture ISG140,180, and 6000

• Conducting bit error rate testing on 16k and 128k bit data circuits

• Performing voltage standing wave ratio tests on antennas

• Clearing false ring, dial tone, line noise, DTMF signaling, FSK signaling, and E&M signaling problems

• Maintaining LAN's including troubleshooting switches, firewalls, environment detection devices, servers, processors, routers, and modems.

• Performing diagnostics on Telex 5000 and the Wescom 580 private branch exchange (PBX)

• Setting up satellite communications circuits, i.e. establishing communications via PSC-5d Radio System

Certifications

Network & Data Testing with T-Berd 950

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