Oxford, MS ***** 662-***-**** adzfvw@r.postjobfree.com

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ELAINA DICKERSON

PROFESSIONAL SUMMARY

Certified Makeup Artist with over 5 years experience at promoting customer loyalty and satisfaction with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, product selling, goal tracking, and team leading. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

SKILLS

Consultative Sales Approach

Goal-Driven

Planogram Execution

Excellent Written and Verbal Communication

Multitasking and Organization

Brand Promotion

Adaptability and Flexibility

Counter Management

Ability to Lead

Event Planning

Building Customer Loyalty

Sales Records Management

WORK HISTORY

LEAD BEAUTY ADVISOR 11/2021 to Current

Belk, Oxford, MS

Ranked top credit producer and awarded Best of Belk 2023, averaging over 1,400 credit card applications in a year and highest hitter in sales goals.

Kept work areas, tools, and equipment clean and properly sanitized to minimize health risk of shared environment.

Stocked merchandise using the pyramid technique and color coordination to present visually appealing displays to attract clientele from one product to the next in order to build the sale.

Answered customer questions about products and services, helped locate merchandise, and promoted new product launches along with best selling products.

Identified skin needs of customers to provide assistance in choosing best products.

Developed in-depth product knowledge through e-learnings and kept up to date with latest trends to develop strong rapport with customers and create positive impression of the business.

Applied makeup and skincare products to customers to enable testing of brand.

Professionally applied makeup to clients for proms, weddings, and special occasions.

Trained new staff in product knowledge and customer service protocols.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Maintained daily sales tracking logs.

Met sales goals, supporting organizational metrics through consistent and reliable service.

Organized displays for optimal sales promotions and beauty events.

Built customer loyalty and retention by maintaining client call cards and reaching out during promotional events such as presale, gift with purchase, purchase with purchase, etc.

Used in-store system to locate inventory and place special orders for customers.

Processed credit card applications building customer loyalty and increased revenue for the organization.

TELLER 11/2020 to 11/2021

Renasant Bank, Oxford, MS

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Maintained friendly and professional customer interactions.

Answered customer inquiries regarding account balances, and transaction history.

Disbursed cash and checks accurately while maintaining security of cash drawers.

Processed customer transactions promptly, minimizing wait times.

Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Educated customers on online banking and mobile banking applications.

Processed wide variety of retail banking transactions for personal and commercial customers.

Referred customers to other banking departments for specialized services.

Cross-sold credit cards, loans and other bank products.

FRAGRANCE COUNTER MANAGER 12/2019 to 11/2020

Belk, Oxford, MS

Offered make-up tips and popular tutorials in alignment with latest trends.

Arranged merchandise to present visually appealing displays and attract clientele.

Boosted satisfaction and repeat business by recommending products in alignment with customer interests.

Assisted in organizing and overseeing assignments to drive operational excellence.

Defined clear targets and objectives and communicated to other team members.

Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.

Delivered product demonstrations and sample applications, raising exposure of key brands.

BEAUTY CONSULTANT 06/2018 to 12/2019

Walgreens, Oxford, MS

Traveled to attend trainings in order to obtain product knowledge and provide in store services to sell key products along with brand representation.

Recommended specific hair and beauty products to meet individual customer needs.

Promoted additional products and services to increase sales numbers and revenue with diverse selection.

Identified client needs and recommended products based on preferences and requirements.

Maintained counter and display areas for cleanliness and organization.

Provided personalized skincare recommendations to specifically target top concerns.

Analyzed customer skin to assess conditions and skin type and suggest products and treatments.

Conducted consultations to understand client's desired outcome and assessed skin type and face structure.

Demonstrated cosmetic application best practices to achieve desired styles.

RETAIL SALES ASSOCIATE 02/2016 to 06/2018

Walgreens, Oxford, MS

Greeted customers and helped with product questions, selections, and purchases.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Maintained clean sales floor and straightened and faced merchandise.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Helped customers complete purchases, locate items, and join reward programs.

Used POS system to process sales, returns, and gift card activations.

EDUCATION

QC Makeup Academy, Online

Makeup Artistry, 09/2019

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