Customer Service Data Entry

Eric Dow

**** ******* ** *******, ** ***** 573-***-****

Education

Graduated in May of 1998

Southeast Missouri State University, Cape Girardeau, MO. Bachelor of Science Degree in Business Administration Major: Finance -- Cumulative GPA: 3.0 -- Major GPA: 3.3 (4.0) Work Experience

Sept 2019-Sept 2023

Senior Financial Counselor:

Saint Francis Medical Center, Cape Girardeau, MO.

Helped patients apply for Financial Assistance and Medicaid and do all follow up to help patients with their financial issues. Answered phone calls from patients to help resolve their questions, concerns, and financial issues. I have access to MEDES, FAMIS, and experience using the MO State portals.

Jan 2018-Sept 2019

Financial Counselor:

Saint Francis Medical Center, Cape Girardeau, MO.

Used my customer service skills to work with patients to help them apply for Financial Assistance or set them up on a payment plan. Also worked up estimates to give patients an idea of their possible fiscal responsibility.

Apr 2016-Jan 2018

Payment Poster:

Saint Francis Medical Center, Cape Girardeau,

MO.

Dec 2010-Apr 2016

Cash Poster/Data Entry:

Cape Radiology Group, Cape Girardeau, MO.

Posted payments received into correct patient accounts and entered insurance and personal information into patient accounts.

May 2005-May 2010

Claims Associate II:

Anthem Blue Cross Blue Shield, Cape Girardeau, MO. Processed Claims and trained to work COB and Medicare claims. Trained in several functions including TriZetto/ Central Region Facets and Ultera. Aug 2001-May 2005

Billing Specialist II:

Anthem Blue Cross Blue Shield, Cape Girardeau, MO. Responsible for accurate billing and allocation of monthly premium, researching, analyzing, and resolving group, broker, and member premium, related to billing and membership issues. Customer service for incoming and outgoing calls referencing any billing or membership issues for groups, members, and internal contacts. Oct 1998- Aug 2001

Department Manager/Accounting Office:

Wal-Mart, Jackson, MO.

o Promoted to Department Manager of Hardware; May 2000 o Promoted to Accounting Office; May 1999

o Supervise and teach associates in my department

o Operate cash register

o Calculate cash receipts at the end of the day

o Help answer customer questions and resolve complaints Computer Skills

Experience in using excel spreadsheets, Power Point, and Microsoft word. Also have extensive experience in using MEDES, FAMIS, and the other state portals to help citizens apply for MO State programs.

References

• Jerry Keele -- 573-***-****

• Mark McAllister--573-***-****

• William (Bill) Meyer--573-***-****

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